Employment Opportunities

Highland Mountain Bike Park is looking for Nationally Registered EMTs, AEMTs, and paramedics to join our team! Highland Patrol’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. On top of emergency medical care in a wilderness setting, patrollers are utilized in all facets of mountain operations, including riding and inspecting trails, trail and trail signage maintenance, lift operations and evacuation, event coordination and staffing, and occasionally some light handy-work. In addition, patrollers are one of the primary ambassadors of the mountain, and applicants should have strong customer service skills and thrive in a team-centered environment.

Applicants must be Nationally Registered EMTs or higher. Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred. Strong riding skills (or a desire to learn) also preferred, but not required. Applicants must be physically fit and capable of occasional heavy lifting. This position includes some weekend requirements. Full-Time and Part-Time positions available.

Job Summary:

The Training Center Manager is responsible for overseeing training center operations, including lesson programs, coach management, customer relations, and curriculum support. This leadership role ensures a positive learning experience for guests of all ages and skill levels while upholding Highland’s safety standards, guest satisfaction, and staff development. The Training Center Manager reports directly to the Vice President and President, ensuring operational alignment with company goals.

This is a full-time, year-round position that requires flexibility to work weekends, holidays, and extended hours during the bike season.

Duties & Responsibilities:

Program Oversight:

• Lead daily operations for Training Center Programs:
  • Find Your Ride
  • Group Sales
  • After-School Programs
  • Kids Camps
  • Private Lessons
  • Support Summer Camp collaboration
• Ensure smooth coordination of staffing, guest experience, and lesson execution.
• Work cross-departmentally with Marketing, Welcome Center, Patrol, and Operations.

Staff Management:

• Interview, hire, train, and support all Training Center staff.
• Create and manage monthly staffing schedules and daily job assignments.
• Ensure timely lesson departures and fluid group organization.
• Provide feedback and performance evaluations.

Guest & Customer Service:

• Manage inquiries across phone, email, and in-person channels.
• Assist with bookings and assign appropriate coaches.
• Monitor rental gear processes, including sanitation and inventory.
• Oversee POS usage, including daily closeouts and reporting.

Business Development & Sales Strategy:

• Help develop and execute a sales strategy focused on increasing enrollment in After-School Programs and Group Sales.
• Identify target markets (e.g., schools, youth groups, corporate clients) and establish outreach or partnership campaigns.
• Track performance of promotional efforts and adjust strategies to drive growth.
• Collaborate with the marketing team to ensure consistent messaging and support for promotions and conversion.

Financial Management:

• Assist in budget preparation and set revenue and expense goals.
• Monitor financial performance and identify opportunities for growth and cost control.

Required Skills:

• Strong leadership, communication, and organizational skills.
• Ability to motivate and manage a diverse staff team.
• Customer-focused mindset with the ability to adapt to changing needs.
• Proficiency in Google Workspace or Microsoft Office.
• Understanding of bike park operations, safety, and risk management.
• Creative thinking around program growth and operational efficiency.

Education & Experience:

• High school diploma or equivalent required.
• 3+ years of bike school or instructional program management.
• Park Ready, PMBIA, BICP, or equivalent certification preferred.
• Background in business development or sales strategy is a plus.
• Willingness to work weekends, holidays, and evenings as needed.

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding to join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must exhibit patience, maturity, and dependability. 
• Must complete and pass an annual background check.
• Must be available weekends and holidays.
• Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
• Must provide his/her own full-suspension bike.

Additional Responsibilities: 

• Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
• Facilitate group lessons and activities as scheduled by supervisors.
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: 

Coaches hired to work through the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually. 

Training Upon Hire:

Highland’s coaches are the foundation of our successful training and summer camp programs. We have developed a comprehensive set of coaching resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding as both coaches and mentors.  Highland Mountain Bike Park takes the safety of all our guests very seriously. Therefore, we require all coaches to pass a background check and adhere to our best practices standards and policies.

Summary: Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff, and provide customers with a positive learning experience. Coaches will be trained by senior coaching staff upon hire as well as supported by our senior coaches and program manager.

POSITION: Highland Camps Lead Coach. May also be referred to as Camps Lead Coach, Summer Ride Lead Coach, or Ayr Academy Lead Coach and report directly to a senior coach. 

Description: Mentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills. 

Responsibilities: 

• Coach riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
• Mentor/coach youth on competitive and non-competitive goals. 
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
• Ensure inclusivity of all youth riders and equal mentorship for all youth riders regardless of skills, fitness, cycling experience, or economic status. 
• Work to establish and improve group cooperation, unity, and spirit. 
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Lead coaches are responsible for leading their groups and keeping their campers safe as well as giving guidance and mentoring their appointed junior coach.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must have a strong intermediate to advanced riding skills. 
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must maintain a professional appearance and dress accordingly for the position.
• Complete and pass a background check every year. 
• Must be available on weekends and holidays.
• Must provide their own full-suspension bike.
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation. 
• Must exhibit patience, maturity, and dependability. 
• Recognized by others of sound character, strong moral values, and personal ethics. 
• A clean national criminal and sex offender background check

Please apply online HERE

Job Summary:

Highland Mountain Bike Park is looking for a passionate, motivated, and hands-on Culinary Operations Director to run our back-of-house operations and energize our food service. This is more than a kitchen job—it’s a chance to build a high-performance team and shape the food experience at a globally recognized mountain bike destination. Including but not limited to day-to-day kitchen operations, lead our food service team, and deliver great-tasting food that fits the Highland vibe. This position reports directly to the President.

This role is ideal for someone who wants to build something, not just punch the clock. You’ll be responsible for all aspects of back-of-house operations, including staff management, inventory, prep, cleanliness, cost control, and guest satisfaction. If you’re a strong leader who can run a tight kitchen and also motivate a young, energetic crew, we want to talk to you.

Schedule: Full-time | Nights & weekends required | Seasonal with year-round opportunity

Duties & Responsibilities:

• Lead, train, and supervise kitchen staff to ensure quality, speed, and cleanliness
• Oversee daily kitchen operations for both grab-and-go and made-to-order food
• Manage food orders, inventory, deliveries, and vendor relationships
• Uphold and enforce food safety, sanitation, and compliance standards
• Ensure proper food portioning, preparation, and presentation
• Maintain back-of-house scheduling and labor efficiency
• Support seasonal menu planning and innovation in line with our bike park audience (think: pizza, burritos, burgers, creative mountain eats)
• Coordinate with front-of-house team for seamless service flow
• Work with leadership to monitor food and labor costs against budget goals
• Help drive a fun, respectful, and high-performance culture in line with Highland’s brand

Required Skills:

• Strong leadership and people management skills
• Hands-on approach—you’re in the kitchen, not just managing from the sidelines
• Ability to set expectations and hold people accountable
• Creative but disciplined—great food, consistent execution
• Ability to learn and manage our POS integration and reporting

Education & Experience:

• Proven experience as a Kitchen Manager, Head Chef, or BOH Lead
• Experience with ordering, inventory, cost control, and scheduling
• Clear understanding of food safety regulations (ServSafe a plus)
• Comfortable in a fast-paced, dynamic environment
• Bonus: You ride, or at least get what action sports folks want from their food experience

What We Offer:

• Base salary + objective performance bonus (tied to food cost control, labor efficiency, guest satisfaction, revenue growth, etc.)
• Health and dental insurance
• Leadership opportunity at a respected brand in the bike park industry
• A chance to shape the food culture of a nationally recognized outdoor destination
• Seasonal flexibility and potential for year-round employment

The Highland Pub is seeking food and beverage staff for our current season and beyond.  The right candidates will be punctual, have a strong work ethic, and be comfortable working in a fast-paced environment.  Customer service and/or food and beverage experience is preferred but not required for consideration.  Candidates will be required to work nights and weekends.  Full and part time positions available.  Seasonal employment with the potential to grow into a year round position.

Food and Beverage Staff encompasses such roles as line cook, cashier, and bartender. Specialize in one role, or take the opportunity to cross-train!

Qualified candidates will ensure the safe and efficient operation of the bike carrier lift. Responsible for the compliance of ANSI B77 standards, New Hampshire Tramway rules and regulations and all Highland Mountain policies and procedures. Must be attentive and accountable for operational and emergency procedures of the lift, the loading and off-loading bikes from chairlift attachment and able to lead a team in a lift evacuation if needed.

Applicants will be working in adverse outdoor weather conditions at times. Must be able to lift up to 50 pounds repeatedly throughout the shift. Dependability and excellent customer service and communication skills are required. Previous lift operating experience preferred but not mandatory. Must be 16 years or older to apply.

• Approximately 40 hours a week, starting mid-March through November 15th.
• Monday through Friday 7:00 am through 3:30 pm
• Expected Pay $15.00 – $20.00 depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks assigned by a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Self-directed, requiring minimal supervision.
• Experience in building and maintaining trails.
• Ability to use hand tools for trail maintenance and building.
• Basic chain saw use and maintenance experience considered an asset.
• Highland Mountain trail knowledge considered an asset.

Cover letter, resume and application should be submitted:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $20/hr.
      • Ending Range $26/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. The ability to ride a wide range of Bike Park trails and features. The role will include, but is not limited to:

• • • • Build and maintain trails ranging from Freeride flow trails, Technical downhill trails to multi use trails.
      • Operate machinery to build and maintain trails.
      • Lead a team of apprentice trail builders.
      • Complete tasks assigned by a lead builder. Works with team 
  • Level One Skills Required
    • Excavator experience.
      • Must be able to operate excavation equipment.
      • Must have experience riding mountain bike trails.
      • Has worked as an apprentice trail builder.
      • Experience building trails with excavators is desired but not necessary.

• Must be able to work outside the machine when needed.

• • • Basic maintenance and repair of excavators.
      • Check oils, filters, etc.
      • Replace tracks, hydraulic hoses, etc., while working in the field.
  • Ability to lift 60lbs off the ground.
  • Ability to give direction to Apprentice trail builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.

• Complete tasks assigned by a Highland Trails Master Builder.

• Must know how to safely use a chainsaw and cut large trees.
• Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week

• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $26/hr.
      • Ending Range $32/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman Level Two will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Ability to ride all green, blue and black ttrails at the Bike Park a must. The role will include, but is not limited to:

• • • 1 to 5 years building Freeride and Tech trails including rollers, berms and jumps.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice trail builders.
    • Ability to work and plan strategy with the team leaders / Master operators.
• Skills Required
  • Level One Journeyman.
  • Ability to assess and manage water flow.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One Journeyman operators.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
      • Contracted Labor
    • Minimal starting pay – $32/hr.
    • Bonus incentive.
  • Who We Are Looking For:

• The Candidate for Highland Trails Master Builder will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice and Journeyman trail builders. Strong bike handling skills are a must. The role will include, but is not limited to:

• • •  5 Years building and maintaining all styles and levels of trails.
      • Technical
      • Freeride
      • Wood features construction and maintenance.
      • All terrain types.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice and Journeyman Level one and Level two trail builders.
    • Ability to work and plan strategy with other team leaders.
• Skills Required
  • Level Two Journeyman.
  • Design all levels and styles of mountain bike trails from start to finish.
    • Use of GPS, Clinometer, etc., to assist in mapping trail alignments.
    • Bike Park trails, municipal parks, private landowners.
    • Experience building trails in varied conditions, terrain profiles and terrain types.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One and Level Two Journeyman builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com