The Highland Pub is seeking food and beverage staff for our current season and beyond.  The right candidates will be punctual, have a strong work ethic, and be comfortable working in a fast-paced environment.  Customer service and/or food and beverage experience is preferred but not required for consideration.  Candidates will be required to work nights and weekends.  Full and part time positions available.  Seasonal employment with the potential to grow into a year round position.

Food and Beverage Staff encompasses such roles as line cook, cashier, and bartender. Specialize in one role, or take the opportunity to cross-train!

Qualified candidates will ensure the safe and efficient operation of the bike carrier lift. Responsible for the compliance of ANSI B77 standards, New Hampshire Tramway rules and regulations and all Highland Mountain policies and procedures. Must be attentive and accountable for operational and emergency procedures of the lift, the loading and off-loading bikes from chairlift attachment and able to lead a team in a lift evacuation if needed.

Applicants will be working in adverse outdoor weather conditions at times. Must be able to lift up to 50 pounds repeatedly throughout the shift. Dependability and excellent customer service and communication skills are required. Previous lift operating experience preferred but not mandatory. Must be 16 years or older to apply.

Summary:

We are looking for someone to periodically patrol our buildings and grounds in the evenings.

This role will be responsible for ensuring the overall security of the park after hours. Must be familiar with standard concepts, practices and procedures at the park.  Completes reports by recording 

observations, information, occurrences, and surveillance activities. Report regularly to the Operations Director

Responsibilities:

• Ensuring the safety and protection of Highland’s visitors and employees.

• Ensure all buildings are locked and  security system is armed at night

• Enforce our no camping policy, hours of operation and employe use policies

• Prevent losses and damage by reporting irregularities and preventing trespassers

• Assume overall responsibility for the safety and security of designated areas
• Patrol designated areas in accordance with outlined security procedures
• Identify potential security risks and respond accordingly
• Complete incident reports and required documentation for all security incidents
• Ensure all employees and visitors have proper credentials for accessing buildings (ID badges and passes)
• Respond to emergencies and incidents within designated areas promptly and according to policy
• Assist employees and visitors with any concerns they might have

• Must pass pre-employment background check

Qualifications:

• Must be at least 18 years of age

• Must pass pre-employment criminal background check

• Previous security-related work experience preferred

• Ability to stay levelhead and respond quickly in stressful situations

• Proficient written and oral communication skills

• Availability to work weekends

• Critical thinking skills

• Good judgment and decision making abilities

This is a part-time position averaging 16-20 hours a week. Shifts are typically 3pm-11pm on Friday and Saturday with the exception of holidays and special events. Uniforms will be issued and radios will be provided for use during normal hours of operation.

We are looking for a motivated individual to help maintain and clean our buildings here at Highland Mountain. This individual will perform basic housekeeping duties including emptying trash receptacles, restocking toilet supplies, vacuuming, dusting and mopping. This is a part-time opportunity for someone who would like to get a few extra hours of work a week. (10 to 20 max.) This individual will be covering a 2nd shift time slot in order to always have coverage for our buildings when the cleaning manager is not there. At the moment the available shifts would be Thursday through Sunday, with the weekends being the priority. 

Responsibilities:

• Maintain the minimum standards of habitability as set by the organization and/or health standards-setting organizations.
• Perform routine cleaning, and general upkeep of all facilities.
• Assist with preventive maintenance and repairs throughout the property.
• Assist with landscaping and grounds maintenance when needed.

Qualifications / Requirements:

• Strong attention to detail
• Ability to work nights, weekends, and holidays
• Be available “on-call” for emergencies
• Work with minimal supervision

Other Requirements:

Must be 18 years of age or older with good physical coordination, flexibility, balance, and upper and lower body strength to allow twisting and turning of the upper torso while handling components weighing up to 60lbs.

• Approximately 24 – 40 hours a week.
• Working High School or college summer break and potentially weekends before school is out.
• Monday through Friday 7:00 am through 3:30 pm
• Must be at least 16 years old.
• Expected pay starting at $10.00/hr.

Who we are looking for:

The candidate for Highland Mountain Summer Trail Crew Internship will have the desire to learn how to maintain and build some of the best bike trails in the world. A good attitude, ability to work hard, and the desire to learn are a must. Bike handling skills and a desire to ride at Highland are also encouraged. The role will include but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks with the help of a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Ability to do physical work for a 8 hour day.
• Ability to use hand tools for trail maintenance and building.

Applications should be submitted 

• Approximately 40 hours a week, starting mid-March through November 15th.
• Monday through Friday 7:00 am through 3:30 pm
• Expected Pay $15.00 – $20.00 depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks assigned by a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Self-directed, requiring minimal supervision.
• Experience in building and maintaining trails.
• Ability to use hand tools for trail maintenance and building.
• Basic chain saw use and maintenance experience considered an asset.
• Highland Mountain trail knowledge considered an asset.

Cover letter, resume and application should be submitted:

For trail builder positions at Highland Mountain Bike Park: [email protected]

For trail builder positions at Highland Trails LLC: [email protected]

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $20/hr.
      • Ending Range $26/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. The ability to ride a wide range of Bike Park trails and features. The role will include, but is not limited to:

• • • • Build and maintain trails ranging from Freeride flow trails, Technical downhill trails to multi use trails.
      • Operate machinery to build and maintain trails.
      • Lead a team of apprentice trail builders.
      • Complete tasks assigned by a lead builder. Works with team 
  • Level One Skills Required
    • Excavator experience.
      • Must be able to operate excavation equipment.
      • Must have experience riding mountain bike trails.
      • Has worked as an apprentice trail builder.
      • Experience building trails with excavators is desired but not necessary.

• Must be able to work outside the machine when needed.

• • • Basic maintenance and repair of excavators.
      • Check oils, filters, etc.
      • Replace tracks, hydraulic hoses, etc., while working in the field.
  • Ability to lift 60lbs off the ground.
  • Ability to give direction to Apprentice trail builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.

• Complete tasks assigned by a Highland Trails Master Builder.

• Must know how to safely use a chainsaw and cut large trees.
• Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: [email protected]

For trail builder positions at Highland Trails LLC: [email protected]

• Approximately 40 hours a week

• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $26/hr.
      • Ending Range $32/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman Level Two will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Ability to ride all green, blue and black ttrails at the Bike Park a must. The role will include, but is not limited to:

• • • 1 to 5 years building Freeride and Tech trails including rollers, berms and jumps.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice trail builders.
    • Ability to work and plan strategy with the team leaders / Master operators.
• Skills Required
  • Level One Journeyman.
  • Ability to assess and manage water flow.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One Journeyman operators.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: [email protected]

For trail builder positions at Highland Trails LLC: [email protected]

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
      • Contracted Labor
    • Minimal starting pay – $32/hr.
    • Bonus incentive.
  • Who We Are Looking For:

• The Candidate for Highland Trails Master Builder will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice and Journeyman trail builders. Strong bike handling skills are a must. The role will include, but is not limited to:

• • •  5 Years building and maintaining all styles and levels of trails.
      • Technical
      • Freeride
      • Wood features construction and maintenance.
      • All terrain types.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice and Journeyman Level one and Level two trail builders.
    • Ability to work and plan strategy with other team leaders.
• Skills Required
  • Level Two Journeyman.
  • Design all levels and styles of mountain bike trails from start to finish.
    • Use of GPS, Clinometer, etc., to assist in mapping trail alignments.
    • Bike Park trails, municipal parks, private landowners.
    • Experience building trails in varied conditions, terrain profiles and terrain types.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One and Level Two Journeyman builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: [email protected]

For trail builder positions at Highland Trails LLC: [email protected]

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding to join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must exhibit patience, maturity, and dependability. 
• Must complete and pass an annual background check.
• Must be available weekends and holidays.
• Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
• Must provide his/her own full-suspension bike.

Additional Responsibilities: 

• Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
• Facilitate group lessons and activities as scheduled by supervisors.
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: 

Coaches hired to work through the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually. 

Training Upon Hire:

Highland’s coaches are the foundation of our successful training and summer camp programs. We have developed a comprehensive set of coaching resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding as both coaches and mentors.  Highland Mountain Bike Park takes the safety of all our guests very seriously. Therefore, we require all coaches to pass a background check and adhere to our best practices standards and policies.

Highland Camps is seeking energetic and outgoing individuals with a passion for riding to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff and provide customers a positive learning experience. Lead Coaches will be trained by Camps Program Manager upon hire.

Position: Highland Camps Program Lead Coach. May also be referred to as Camps Coach Developer.

Description: Support, develop, and manage coaches working with riders 8-17 years old. Support coaches professionally and personally by creating a team environment that encourages growth mindset through empathy, training opportunities, and timely feedback. Inspire coaching staff to provide a safety-conscious, skills-based gravity mountain bike experience by developing their ability to provide riders with skills and tactics to foster teamwork, utilize goal-setting, and develop leadership skills.

Responsibilities: 

• Utilize leadership values and techniques that focus on service leadership for all coaches and riders within their sphere of influence (direct report or not)
• Engage daily with Camps Coaches to ensure that they have the resources and support needed
• Determine best use of available resources (including staff) to maximize campers’ experience
• Support and reinforce coach training to improve risk management, skill development, teamwork, sportsmanship, and fun.
• Mentor/develop Camps Coaches to achieve their short- and long-term goals 
• Manage Camps Coach schedules to ensure appropriate staffing for all groups
• Facilitate and support daily Coaches’ meeting (safety & assignment)
• Utilize Coaches’ Daily Sheets to adjust planning of sessions & staffing
• Communicate successes and opportunities in daily debrief with Camps Program Manager  
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors
• Ensure inclusivity for all staff and campers through equal mentorship for all campers regardless of skills, fitness, cycling experience or economic status 
• Work to establish and improve group cooperation, unity and spirit 
• Adhere to Highland Mountain Bike Park policies, objectives and rules 
• Adhere to National SAFE Sport and HEADS-UP athlete protocols
• Adhere to Highland Mountain/NSAA Park S.M.A.R.T. guidelines and etiquette standards 

Qualifications: 

• Must be at least 18 years of age with reliable transportation 
• Must have a minimum of 5 years riding experience
• Must have advanced riding level 
• Must have 2+ years of MTB coaching experience
• Must have 2+ years of leadership & management experience
• Must have excellent communication skills and be comfortable speaking in front of groups 
• Must maintain a professional appearance and dress accordingly for the position
• Complete and pass background check every 2 years 
• Must be available weekends and holidays
• Must provide their own full-suspension bike
• Must have the desire to work with youth and exude enthusiasm and positive spirit with a commitment to equal participation 
• Must exhibit patience, maturity and dependability. Recognized by others of sound character and strong moral values and personal ethics 

Evaluation: Frequent reviews of how things are going and how they can be improved is encouraged. As a community, Highland Mountain Bike Park wants feedback on how to make your working experience benefit you, coaching staff, and all of the student-riders. We want to make sure that you and your coaches are meeting all of your goals. Lead Coach reviews may be performed utilizing information from surveys with student-riders, parents, and other coaches.

Time Commitment: The Highland Camps summer program Lead Coach commitment is eight weeks. Lead Coach prep for the camps starts roughly June 22nd with Camps running from July 5th through August 8th. The week of August 10th-14th will be used for wrap up, debriefing, and final communication of evaluations and feedback to all campers and coaches.

Additional Information: Lead Coaches are responsible for supporting and developing the foundation of our successful Camps Programs- Highland Camps Coaches. We have developed a comprehensive set of coaching development resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding mentors. Lead Coaches take this a step further by facilitating personal and professional growth for our Camps Coach staff. They also shape the coaches that develop the future of our sport: young riders. As Lead Coach, you will guide our Coaches to be ambassadors of this great sport and help them to share a lifelong passion of mountain biking. Highland Mountain Bike Park takes the safety of all riders very seriously. This is why we require all coaches to have a background check. Additionally, we have strict coach-to-camper ratios. We appreciate your understanding and support of protecting our youth and expect all coaches to fulfill their role and meet requirements and responsibilities to ensure the safety of our riders.

Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff and provide customers a positive learning experience. Coaches will be trained by senior coaching staff upon hire.

Position: Highland Camps Coach. May also be referred to as Camps Coach, Summer Ride Coach, or Ayr Academy Coach. 

Description: Mentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of student-riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills.

Responsibilities: 

• Coach student-riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
• Mentor/coach student-riders on competitive and non-competitive goals. 
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
• Ensure inclusivity of all student-riders and equal mentorship for all student-riders regardless of skills, fitness, cycling experience or economic status. 
• Work to establish and improve group cooperation, unity and spirit. 
• Adhere to Highland Mountain Bike Park policies, objectives and rules. 
• Adhere to National SAFE Sport and HEADS-UP athlete protocols
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards. 

Qualifications: 

• Must be at least 16 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must have a strong intermediate to advanced riding level. 
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must maintain a professional appearance and dress accordingly for the position.
• Complete and pass a background check every 2 years. 
• Must be available weekends and holidays.
• Must provide their own full-suspension bike.
• Must have the desire to work with youth and exude enthusiasm and positive spirit with a commitment to equal participation. 
• Must exhibit patience, maturity and dependability. Recognized by others of sound character and strong moral values and personal ethics. 

Evaluation: Frequent reviews of how things are going and how they can be improved is encouraged. As a community, Highland Mountain Bike Park wants feedback on how to make your coaching experience benefit you and all of the student-riders. We want to make sure that you and your rider group are meeting all of your goals. Coach reviews may be performed utilizing information from surveys with student-riders, parents, and other coaches.

Time Commitment: The Highland Camps Coach commitment is six weeks. The camps run from July 4th through August 8th. In addition, there is a multi-day coach training camp for all Camps coaches the week of June 29th.

Additional Information: Highland Camps Coaches are the foundation of our successful camps program. We have developed a comprehensive set of coaching development resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding mentors. The future of sport is in the hands of young riders, and Highland Coaches are tasked with helping to shape them. As coaches, you will guide our student-riders to be ambassadors of this great sport and help them to discover a life-long passion of mountain biking. Highland Mountain Bike Park takes the safety of our student-riders very seriously. This is why we require all coaches to have a background check. Additionally, we have strict coach-to-student-rider ratios. We appreciate your understanding and support of protecting our youth and expect all coaches to fulfill their role and meet requirements and responsibilities to ensure the safety of our riders.

We are seeking motivated and engaging camp counselors to join our growing camp. In this position, you will play a key role in leading our campers through their day while making sure they have a safe and fun experience at camp. You will also collaborate with other counselors to facilitate off-mountain recreational activities.

Campers range in age from eight to seventeen. Counselors will be responsible for a group of up to eight campers each week. All counselors and campers are housed in the camp dorms at Tilton School.

This is an overnight position. Minimum work shifts are from 4:30pm to 9:00am. (You are able to sleep during the night.) Counselors should expect to work at least one weekend during the camp season. Counselors with at least four years of driving experience and a clean driving record may be tasked with transporting campers to and from the mountain in the Highland Camps vans.

Camp Counselor Duties and Responsibilities

• Plan and oversee camper activities.
• Ensure camper safety and monitor their activities.
• Set up and ensure recreation equipment is secure and stored properly.
• Supervise campers during meals.
• Instruct campers in daily routines and cleanup tasks.
• Follow safety and emergency procedures and guidelines.

Camp Counselor Requirements and Qualifications

• Complete Highland Camps online training program through the ACA.
• Attend Highland Camps Staff Orientation.
• First aid and CPR training and certification.
• Previous experience as a counselor-in-training, teacher, child care, or related field preferred.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to serve as a positive role model and mentor.
• Comfortable in a team-player role.
• Strict adherence to camp philosophy, standards, and goals.
• Be engaging in camp activities.

Please apply online at https://highland.campmanagement.com/apply

Highland Camps is seeking an enthusiastic and customer service-oriented individual to help coordinate daily operations during their Summer Camps. Responsibilities include providing information to parents and campers, coordinating camper arrival, managing logistics during camp, and coordinating camper departure. The Summer Camp Coordinator must demonstrate a professional standard of customer service with an enthusiastic, friendly and positive attitude, and work well as a part of a team.

Summer Camp Programs 

Ayr Academy – (Ages 11 – 17) Weeklong, check in Sunday afternoon and out Saturday morning

Summer Ride – (Ages 8 – 13) 3-Day, check in Sunday afternoon and out Wednesday evening

Qualifications:

• Must be 21 years or older to apply
• Must have excellent communication skills and maintain a professional appearance
• Must be able to perform well in a busy, fast-paced environment
• Must have a flexible schedule, reliable transportation, and the ability to work weekends
• Computer skills and customer service experience required
• Ability to serve campers and their parents as the number one focus throughout the summer
• Valid driver’s license with a clean record

Additional Responsibilities: 

• Help manage Camp enrollments through our online database and parent portal, respond to questions via email, and provide customer assistance over the phone
• Communicate and facilitate pre-camp arrival forms
• Assist management with Camp arrival process and check-in – Sundays & Monday mornings.
• Carry out day-to-day non-riding operations
• Be able to help facilitate our camper injury plan
• Work with and support Counselor and Nurse staff

Employment Dates

• May-August
• First Camper arrival July 4th 
• Last Camper departure August 8th

Expected Pay: $15.00/hr
negotiable based on experience

Resumés and completed applications should be submitted to jamesw@highlandmountain.com

Positions are available for full-time and part-time mechanics. Asking for a minimum of two years bike shop experience. Must be available to work weekends. Applicants should be comfortable working in a fast-paced environment, and demonstrate the ability to work and problem solve in an unsupervised team environment. We offer competitive pay, a Highland season pass, EP purchasing eligibility, year-round employment, and exclusive high-end bike service.

Resumés and completed applications should be submitted to [email protected]

The Highland Bike Shop Retail Specialist will be responsible for the daily operations of the store including but not limited to opening and closing procedures, retail sales, Point of Sale register transactions, restocking, and managing inventory levels.

Must demonstrate a professional standard of customer service with an enthusiastic, friendly, and positive attitude and work well independently.

Applicants must have excellent communication skills and maintain a professional appearance. Must have a flexible schedule, the ability to work weekends, and perform well in a busy, fast-paced environment. 3-5  years of retail experience required. Strong computer skills including Microsoft Office are required.

Resumés and completed applications should be submitted to [email protected]

Highland Mountain Bike Park is looking for Nationally Registered EMTs, AEMTs, and paramedics to join our team! Highland Patrol’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. On top of emergency medical care in a wilderness setting, patrollers are utilized in all facets of mountain operations, including riding and inspecting trails, trail and trail signage maintenance, lift operations and evacuation, event coordination and staffing, and occasionally some light handy-work. In addition, patrollers are one of the primary ambassadors of the mountain, and applicants should have strong customer service skills and thrive in a team-centered environment.

Applicants must be Nationally Registered EMTs or higher. Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred. Strong riding skills (or a desire to learn) also preferred, but not required. Applicants must be physically fit and capable of occasional heavy lifting. This position includes some weekend requirements. Full-Time and Part-Time positions available.

Summary:

The role of the Welcome Center Manager is to oversee daily operations of the Welcome Center, ensuring policies and procedures are followed, handling customer situations, and overseeing Welcome Center staff.

Responsibilities:

• Work alongside Guest Services Representatives completing waiver and pass check-in using a variety of software systems.

• Demonstrate a professional standard of customer service and work well as part of a team.
• Provide information about the products and services Highland offers, in-person, through email and over the phone.
• Ensure customer demographic information is entered into Point of Sale.
• Perform opening and closing procedures of the Welcome Center.
• Handle customer situations and complaints.  
• Perform on-the-job training and shadowing for new employees. 
• Oversee employees of the Welcome Center, ensuring policies and procedures are performed accurately.
• Create a staff schedule according to business needs, ensuring all shifts are covered. Manage coverage in the event of call outs.

Qualifications:

• Excellent communication skills, a friendly and positive attitude

• Availability to work full-time (April through November) and weekends

• Proficient computer skills

• Customer service and management experience required

Summary:

The role of the Guest Services Representative is to provide excellent customer service, perform waiver and pass check-in, and provide general information to guests.

  Responsibilities:

• Demonstrate a professional standard of customer service and work well as part of a team.
• Provide information about the products and services Highland offers, in-person and over the phone.
• Ensure every customer has a waiver completed correctly before issuing a pass.
• Complete pass sales and related customer purchases through a variety of software systems.
• Maintain a customer database with current demographic information.
• Perform opening and closing procedures of the Welcome Center.

Qualifications:

• Excellent communication skills
• Friendly and positive attitude
• Availability to work weekends
• Proficient computer skills
• Customer service experience

Summary:

The role of the Retail Sales Associate is to provide excellent customer service, restock merchandise, and perform customer sales in the Highland Flagship Store.

Responsibilities:

• Demonstrate a professional standard of customer service and work well as part of a team.
• Provide information about the products and services Highland offers.
• Complete customer sales using the Point-of-Sale system, ensuring accurate cash handling and inventory counts.
• Perform opening and closing procedures of the Flagship Store.
• Restock and visually merchandise products as needed.
• Perform light cleaning duties.

Qualifications:

• Excellent communication skills
• Friendly and positive attitude
• Availability to work weekends
• Proficient computer skills
• Customer service and retail experience