Employment Opportunities

Highland Mountain Rescue’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. In addition, patrollers are one of the primary ambassadors of the mountain rescue and applicants should have strong customer service skills and thrive in a team-centered environment.

Responsibilities:

• Applicants must be Nationally Registered EMTs or higher.
• Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred.
• No biking experience required.
• First response to all walk-in patients.
• Run dispatch by receiving calls and dispatching riding patrollers from the summit or FAB to the correct locations. 
• First response on hill via 6×6 when needed
• Aid in transports off the hill
• Applicants must be capable of and prepared for heavy lifting, hiking, moving through rough terrain in inclement weather, inhospitable wilderness environments, etc.
• Inspecting trails by foot.
• Trail and trail signage maintenance.
• Lift operations and evacuation.
• risk management.
• event coordination and staffing.
• Maintaining working order of all response vehicles, and keeping them fully stocked with the appropriate medical equipment.
• Maintaining appropriate stock levels of all medical equipment from packs, to FAB.

Qualifications:

• High school diploma or equivalent
• Demonstrate our core values: Safety first, Striving to be the best
• Excellent risk management skill
• Able to interact well within a positive, high-energy team environment
• 1+ years of experience in related field
• Current state provides license
• Some weekend availability April-November 
• Strong customer service skills and 
• Must hold full and unrestricted driver’s license

Highland Mountain Rescue’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. In addition, patrollers are one of the primary ambassadors of the mountain rescue and applicants should have strong customer service skills and thrive in a team-centered environment.

Responsibilities:

• Applicants must be Nationally Registered EMTs or higher.
• Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred.
• Strong riding skills (or a desire to learn) also preferred.
• Applicants must be capable of and prepared for heavy lifting, hiking, moving through rough terrain in inclement weather, inhospitable wilderness environments, etc.
• Inspecting trails.
• Trail and trail signage maintenance.
• Lift operations and evacuation.
• Risk management.
• Event coordination and staffing.
• Maintaining working order of all response vehicles, and keeping them fully stocked with the appropriate medical equipment.
• Maintaining appropriate stock levels of all medical equipment from packs, to FAB.

Qualifications:

• High school diploma or equivalent
• Demonstrate our core values: Safety first, Striving to be the best
• Excellent risk management skill
• Able to interact well within a positive, high-energy team environment
• 1+ years of experience in related field
• Current state provides license
• Ability to to ride a bike at an above-average level
• Some weekend availability April-November 
• Strong customer service skills and 
• Must hold full and unrestricted driver’s license

Job Summary: The Clinical Coordinator is responsible for assisting the Patrol Director in all clinical aspects of the Highland Mountain Rescue. This individual should be hard working, self motivated, and have a passion for providing and training for exceptional patient care. Clinical proficiency is paramount, and this individual should be licensed at the level of the service or higher.

Duties/Responsibilities:

• Ensuring strict compliance with all federal,state, local and company regulations and guidelines pertaining to the clinical aspects of the unit
• Assisting the Patrol Director with the facilitation of the Quality Assurance/Quality improvement system and maintaining all necessary records of the process
• Assists in the using information gained from the QA/QI process to establish curriculums and carry out necessary trainings
• Accurately tracks training participation to ensure all staff are consistently trained
• Maintain inventory of all equipment necessary for patient care, and ordering required supplies while considering department budget
• Assists with the recruitment and hiring of all patrol personnel
• Assists in the clinical training of new providers and employees
• Works with the Patrol Director to facilitate the clinical advancement of the unit
• Assists Patrol Director, Patrol Manager, Patrol Supervisor, Operations Director, as well as other departments as necessary.
• Coordinate the daily aspects of the department in the absence of the upper management within the department 
• Average of two days a week otherwise specified by Patrol Director

Required Skills:

• Current state providers license at the unit’s current level or higher
• Part time or full time availability April-November
• Ability to listen, read, or follow directions.
• Excellent problem-solving and customer service skills.

Education and Experience:

• High school diploma or equivalent
• Understanding of Google Drive applications
• 2+ years experience in related fields
• 2+ years of experience at Highland Mountain Bike Park

The Patrol Manager is responsible for assisting the Patrol Director in all operational aspects of Highland Mountain Rescue. This individual must be hard working, self motivated, and have a firm understanding of risk management programs and operational procedures, both at Highland Mountain Bike Park and across the resort industry as a whole.

Responsibilities:

• • Ensuring compliance to all risk mitigation and management plans set in place by the Patrol Director
  • Provide BLS care to patrons and employees as needed, providing transport off the mountain
  • Keep a good relationship with local EMS agencies for help with further transports as needed

• Work with the Patrol Director and Clinical Coordinator to provide inservice training and education
• Assists with recruitment and hiring of all department personnel 
• Maintaining inventory for all equipment necessary for patrol and risk management operations (rope line, flagging, signage, etc), and ordering required supplies while considering the department budget
• Assists Patrol Director, Clinical Coordinator, Operation Director, as well as other departments as necessary

Qualifications:

• High school diploma or equivalent 
• 4+ years experience in related field
• 2+ years of managerial experience
• Current state provider’s license
• Ability to ride at an average level, with a desire to progress
• Full-time availability April-November
• Strong communication skills
• Positive and solutions oriented leadership practices
• Be able to regularly lift 50 lbs or more for prolonged carry outs

For the right candidate, this position could turn into full-time, year-round with benefits

Job Summary

Highland Camps is looking for a seasonal Content Coordinator to help capture and share the camp experience with families throughout the summer. This person will take daily photos of campers during camp activities and upload them to our parent app so families can see highlights from their child’s time at camp.

The ideal candidate is dependable, comfortable working around kids, has a good eye for photos, and understands the importance of camper privacy and professionalism.

Responsibilities

• Take daily photos of campers during riding, meals, activities, check-in, special events, and other camp moments.
• Upload photos to the camp parent app in a timely and organized manner.
• Capture a variety of campers, groups, activities, and candid moments throughout each session.
• Work with camp leadership to understand which activities, groups, or events should be photographed each day.
• Follow all camp policies related to camper privacy, photo permissions, and appropriate content.
• Help organize and manage photo files throughout the summer.
• Communicate with camp staff to ensure photo coverage of important camp moments.
• Support basic camp marketing content needs when appropriate, such as gathering photos for future camp promotion.

Expected Schedule

• Part-Time or Full-time 
• Monday – Friday 9am – 5pm during the camp season

Required Skills & Qualifications

• Basic photography experience using a phone or digital camera.
• Ability to take clear, well-composed photos in an active outdoor environment.
• Comfortable working around children and teens.
• Reliable, organized, and able to manage daily uploads.
• Professional judgment when selecting and sharing camper photos.
• Ability to follow privacy guidelines and photo release procedures.
• Positive attitude and willingness to work as part of a camp team.
• Ability to be outside for extended periods of time.
• Ability to walk around camp areas and activity locations.
• Ability to work in an active environment with changing weather conditions.

Submit applications to camps@highlandmountain.com

Highland Mountain Bike Park Camp Nurse Job Description

The camp nurse will evaluate and treat campers and staff for minor injuries and illnesses, supervise and insure implementation medication policies and procedures at camp, keep a log of Health Center visits, give supportive advice to counselors and other camp staff if requested, and identify health problems serious enough to require a physician/advanced provider’s attention. Work with summer camp director and various staff, help provide adequate physical health conditions for all, and assist with tasks as necessary.

Position Requirements:

• RN or LPN licensed in the state of New Hampshire)
• Employment background check-employees who may have unsupervised contact with campers must have background free of adverse conduct, criminal or otherwise, which would disqualify a person from employment with children.
• Pediatric or camp experience, a plus
• Flexible – ability to adapt to different environments and schedules
• Confidence in nursing skills
• Enjoy working with kids aged 8-17
• Ability to originate, update and/or monitor healthcare, maintain records, implement a health plan
• Ability to make decisions and take initiative
• Hard-working, enthusiastic and committed to the safety and well-being of campers
• Good communicator with campers, staff and parents
• Good bedside manner, friendly and personable.

Responsibilities Include:

• Ensure each staff member and camper has on file a health history and examination form, as required.
  • Be on-site for resident camp check-in on Sunday afternoon to review health histories and other medical forms
• Set up and run a system of health screenings for arriving campers, staff and transport to and from Tilton School from Highland Mountain Bike Park
• Organize all camper medication and set up “dispensing system” with medication binders and instructions
• • Organizing all of our resident camper medications for dispensing that week (Sunday afternoon)
  • Organizing incoming day camper medication if necessary
  • Be the point of contact with parents with receiving medication and their dispensing instructions.
• Conduct inventory of supplies and place orders when necessary, ensuring timely arrival of supplies.
• Establish and follow appropriate medical routines, including record keeping in electronic medical record, disposal of medical waste, managing and safeguarding medications, and utilizing approved standing orders.
• Be on the camp property during camper check-in and check-out (Sunday evening and Saturday evening).
• Make appointments, when necessary, with medical/dental offices in the local community. Communicate questions/concerns with camp medical and staff directors.
• Check, maintain, and issue first aid kits when needed (should go to and from Tilton School to Highland).
• Participate in and lead specific areas of staff training pertaining to camp health and safety, CPR, first aid and use of universal precautions for infectious control.
• Collaborate, communicate and work alongside EMT as needed
• Collaborate, communicate and work with camp counselors to help manage potential behavioral issues that may arise.
• Keep accident/incident reports that can be used for risk-management assessment.
• Care for ill or injured campers or staff
• Providing First Aid for minor injuries or illnesses.
  • Cuts, scrapes and bruises
  • Bee stings
  • Dehydration and sunburn
  • Home sickness
• Prepare a summary and evaluation of the camp summer season including inventories, staff evaluations, camper reports on health problems, and make recommendations for the following summer season.
• Monitor health of all staff
• Be a medial resource that would bridge the gap between basic medical knowledge and calling 911. (Sometimes we just need someone with medical knowledge to tell us what to when it’s not a 911-emergency.)
• Monitor/evaluate camp procedures, facilities, and conditions and suggest modifications that would create more healthful conditions at camp.
• These are not the only duties to be performed. Some duties may be reassigned and other duties may be assigned as required.
• Perform program support duties as needed
• Act as a liaison to provide any necessary parent communication

Essential Job Functions:

Caring for the medical needs of campers and staff at Camp

• Oversee the health and wellness of approximately 90 campers and 30 staff.
• Conduct initial health screening of all campers
• Provide medical attention to campers and staff with general health concerns and document in health log
• Distribute and record camper medications.
• Maintain Health Center records and medical forms.
• Communicate specific camper health needs (allergies, special diets, etc) to staff.
• Communicate with camp directors about camper health issues.
• schedule/arrange for sick/injured campers or staff to the hospital or urgent care.

Other Job Duties:

• Act as a liaison with local physicians/providers, hospitals and pharmacies.
• Be present at registration of each camp session to check in and file the incoming health forms, record the individual problems, and note medications.
• Stocking First Aid supplies in the Health Center and all areas of camp and controlling their outflow.
• Safeguarding the camper’s prescription medications; administering the medications at the prescribed dosages and hours.
• Participate in camp activities and events
• Communicate and cooperate with all staff. Express any concerns in a professional manner at an appropriate time. Maintain high standards of health and safety in all activities for campers and staff.

Responsible To:

• Reports to the attending medical director and camp director

Please apply via email to dave@highlandmountain.com

Summary: Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff, and provide customers with a positive learning experience. Coaches will be trained by senior coaching staff upon hire as well as supported by our senior coaches and program manager.

POSITION: Highland Camps Lead Coach. May also be referred to as Camps Lead Coach, Summer Ride Lead Coach, or Ayr Academy Lead Coach and report directly to a senior coach. 

Description: Mentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills. 

Responsibilities: 

• Coach riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
• Mentor/coach youth on competitive and non-competitive goals. 
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
• Ensure inclusivity of all youth riders and equal mentorship for all youth riders regardless of skills, fitness, cycling experience, or economic status. 
• Work to establish and improve group cooperation, unity, and spirit. 
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Lead coaches are responsible for leading their groups and keeping their campers safe as well as giving guidance and mentoring their appointed junior coach.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must have a strong intermediate to advanced riding skills. 
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must maintain a professional appearance and dress accordingly for the position.
• Complete and pass a background check every year. 
• Must be available on weekends and holidays.
• Must provide their own full-suspension bike.
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation. 
• Must exhibit patience, maturity, and dependability. 
• Recognized by others of sound character, strong moral values, and personal ethics. 
• A clean national criminal and sex offender background check

Please apply online HERE

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding to join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must exhibit patience, maturity, and dependability. 
• Must complete and pass an annual background check.
• Must be available weekends and holidays.
• Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
• Must provide his/her own full-suspension bike.

Additional Responsibilities: 

• Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
• Facilitate group lessons and activities as scheduled by supervisors.
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: 

Coaches hired to work through the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually. 

Training Upon Hire:

Highland’s coaches are the foundation of our successful training and summer camp programs. We have developed a comprehensive set of coaching resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding as both coaches and mentors.  Highland Mountain Bike Park takes the safety of all our guests very seriously. Therefore, we require all coaches to pass a background check and adhere to our best practices standards and policies.

Join Highland Pub, where we’re all about unique pub-style dining and creating lasting memories for our guests. We offer a fun, fast-paced, and growth-oriented environment where your culinary skills and passion for food can shine.

Reports to: Culinary Operations Director, Kitchen Manager, and Manager on Duty

Job Responsibilities:

• Prepare a variety of dishes according to recipes, portions, and presentation guidelines.
• Set up and stock workstations with necessary ingredients, tools, and equipment.
• Handle ingredients safely, including measuring, weighing, mixing, chopping, and preparing food items.
• Safely use knives, kitchen tools, and commercial kitchen equipment.
• Operate ovens, stoves, slicers, mixers, fryers, grills, and other kitchen equipment as needed.
• Cook meats, vegetables, and other menu items using proper cooking methods and temperatures.
• Plate and present food according to Highland Pub standards.
• Follow all food safety, sanitation, and proper storage procedures.
• Maintain a clean, organized, and sanitized workstation throughout each shift.
• Support a positive guest experience through timely, consistent, and high-quality food preparation.
• Follow all safety, security, and workplace protocols.
• Help protect company assets, equipment, and supplies.
• Assist with opening, closing, prep, cleaning, and other kitchen duties as assigned.

Qualifications:

• Prior cooking, kitchen, or related food service experience preferred.
• Knowledge of food preparation, cooking methods, and food safety practices.
• Willingness to obtain food safety certification if required.
• Basic math and counting skills.
• Effective written and verbal communication skills.
• Ability to manage the demands of a busy kitchen station.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to work well in a fast-paced, team-oriented environment.
• Reliable, professional, and willing to support the needs of the kitchen and restaurant.

Note: This job description is not intended to be exhaustive. Responsibilities, duties, and tasks may change with or without notice based on business needs.

Job Summary:

The Food Runner position is a Front of House support role responsible for delivering food to guests quickly and accurately while maintaining a clean and organized dining environment. Food Runners work closely with servers, kitchen staff, and bartenders to ensure efficient service and a positive guest experience. These positions directly support our valued guests and are expected to be personable, outgoing, and possess excellent communication skills. Being organized, quick-thinking, and composed under pressure are essential attributes. Maintain a professional appearance and a deep commitment to your job.

Duties/ Responsibilities:.

• Deliver food orders from the kitchen to the correct tables in a timely manner.
• Ensure all plates match the order before leaving the kitchen.
• Communicate clearly with servers and kitchen staff to maintain efficient service.
• Assist in keeping the dining room, expo area, and service stations clean and stocked.
• Help clear tables and reset dining areas as needed.
• Assist with running drinks, refilling water, and supporting servers when necessary.
• Maintain awareness of guest needs and respond quickly to requests.
• Follow all cleanliness, food safety, and workplace safety standards.
• Work cooperatively with all Highland Pub staff to ensure a welcoming atmosphere and efficient service.
• Other duties as assigned.

Education and Experience:

• Previous restaurant experience preferred but not required
• Strong communication and teamwork skills
• Ability to work in a fast-paced and physically demanding environment
• Ability to stand and walk for long periods of time and carry trays safely
• Flexibility to work weekends, holidays, and evenings as required

Job Summary:

The Cashier position is a key Front of House role responsible for greeting guests, processing orders, handling payments, and ensuring a smooth and welcoming checkout experience. Cashiers directly engage with our valued guests and are expected to be personable, outgoing, and possess excellent communication skills. Your unique personality should be an asset in your role. Being organized, quick-thinking, and composed under pressure are essential attributes. Maintain a professional appearance and a deep commitment to your job. Demonstrate integrity and honesty in all aspects of your employment.

Duties/ Responsibilities:.

• Greet guests in a friendly and professional manner.
• Accurately enter food and beverage orders into the computer system.
• Process cash, credit card, and other forms of payment while providing correct change when required.
• Maintain a clean, organized, and fully stocked cashier and counter area.
• Communicate clearly with kitchen and bar staff to ensure accurate and timely orders.
• Assist guests with questions regarding menu items, pricing, and policies.
• Follow all cash-handling procedures and company policies.
• Assist with restocking, cleaning, and general Front of House duties as needed.
• Work cooperatively with all Highland Pub staff to ensure a welcoming atmosphere and efficient service.
• Other duties as assigned.

Education and Experience:

• Previous customer service or cashier experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and physically demanding environment
• Basic math skills and attention to detail
• Flexibility to work weekends, holidays, and evenings as required

Overview: Highland’s Youth Program is a great opportunity for motivated individuals aged 13–15 to get their foot in the door and gain hands-on experience supporting summer operations. This paid, part-time seasonal role involves assisting with daily park maintenance and summer camp support, providing a fun and active introduction to the working world.

 Dates: June 29th – August 14th (7 weeks)

Key Responsibilities:

• Assist with daily cleaning and organizing tasks
  
• Support trash and recycling duties around the property
  
• Maintain clean common areas and camp facilities
  
• Help with flower watering and light landscaping
  
• Move picnic tables and assist with setup/breakdown for events
  
• Complete small projects assigned by the Facility Manager

Qualifications:

• Age 13–15 during program dates
• Willingness to learn and follow instructions
• Reliable, positive, and team-oriented
• Comfortable working outdoors in various weather
• Able to work both independently and with a team

What You’ll Gain:

• Real-world job experience with a look at future employment opportunities with Highland.

Season pass reimbursement (depending on hours commitment), and other employee benefits. 

Job Summary: As a Lift Attendant, your primary responsibility is to ensure the smooth and secure operation of the lift while assisting and ensuring the safety of our guests, regardless of their level of experience. You will be stationed in an outdoor environment, braving various weather conditions.

Duties/Responsibilities: 

• Safely load and unload guests from the lifts, consistently delivering exceptional guest service.
• Maintain the cleanliness and safety of the lift entry and exit areas by performing tasks such as sweeping, raking, and shoveling as required.
• Familiarize yourself with lift startup and shutdown procedures, conducting safety checks meticulously.
• Exhibit comprehensive knowledge of all lift department protocols and policies.
• Promptly report any unusual incidents or operational issues to the Lift Manager.
• Maintain a vigilant awareness of the safety of individuals working in the vicinity of machinery.
• Facilitate communication between different stations on your assigned lift, and promptly inform the manager of any incidents.
• Serve as a knowledgeable resource to address guest inquiries and needs as they arise.
• Ensure a tidy and safe work area that is presentable to guests.
• Adhere to proper telephone and radio communication protocols.

Required Skills:

• Basic understanding of lift mechanics.
• Exceptional interpersonal and guest relations skills.
• Ability to repeatedly lift up to 50 pounds during your shift.
• Strong customer service and communication abilities.
• Minimum age of 16 years to apply

Education and Experience:

• High school diploma or equivalent
• Strong communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and physically demanding environment
• Knowledge of bike safety protocols and industry standards
• Flexibility to work weekends, holidays, and evenings as required

Job Summary: The Assistant Lift Manager plays a vital role in ensuring the safe and efficient operation of chair lifts and surface lifts. This position focuses on fostering positive relationships with both staff and guests while assisting the Lift Manager in overseeing daily operations. During the Lift Manager’s absence, the Assistant Lift Manager assumes responsibility for lift operations.

Duties/Responsibilities:

• Provide leadership and guidance to lift staff in the absence of the Lift Manager.
• Scheduling and Break Coordination: Coordinate relief and lunch breaks for lift attendants, ensuring smooth operations.
• Maintenance Support: Assist in routine lift maintenance activities to ensure the equipment’s proper functioning.
• Troubleshooting: Act as the first point of contact for troubleshooting lift issues, resolving them promptly and efficiently.
• Customer and Staff Interaction: Offer information and assistance to both customers and staff, maintaining clear and effective communication.
• Training and Development: Contribute to the training and development of lift staff, assisting in their growth and proficiency.
• Pre-Operational Checks: Arrive early to perform pre-operational checks on lifts and motor components, ensuring readiness for staff and guests.
• Reliability and Punctuality: Demonstrate complete reliability and punctuality for all assigned shifts, ability to work independently, and effectively delegate duties when necessary.
• Background Check: Successfully pass a pre-employment criminal background check.

Required Skills:

• Ability to work in varying weather conditions, which may sometimes be extreme in nature.
• Exceptional communication skills, with an outgoing personality and the ability to remain calm and collected during challenging operations.
• Ability to speak clearly and effectively communicate with customers and staff.
• Willingness to work flexible schedules, including weekends and holidays.

Education and Experience:

• Education: High school diploma or equivalent (GED).
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and physically demanding environment

Job Summary: The bike shop rental attendant is an entry level position in the bike shop focusing on customer service and rental rental bike fleet protocol.

 Duties Responsibilities:

• Have great customer service and communication skills and positive, outgoing personality
• Not be afraid of hard work, getting their hands dirty, or keeping busy keeping bikes clean
• Feel comfortable with various types of bike tools 
• Tagging bikes for rentals
• Ensures all bikes are in safe working order
• Acts in courteous, helpful and efficient manner when dealing with customers 
• Ensures the equipment, bike rental area, and personal appearance are neat and clean
• Works cooperatively with with other staff
• Follows all policies and procedures listed in the Employee manual

Required Skills: 

• Willing to learn and have a passion for bikes is recommended
• Ability to work weekends and holidays
• Ability to work in a fast paced environment
• Acknowledging guests quickly and with a professional standard of customer service
• Follow safety procedures regarding tools and equipment
• Maintain and repair rental bike fleet

Summary: The role of the Bike Mechanic will be to routinely repair & maintain all types of bicycles. Specialize in efficiently performing a wide range of services while maintaining knowledge of available products and accessories.

Responsibilities:

• Installs, repairs, and replaces various equipment 
• Build and assemble bikes
• Ensure that all bike repairs are performed within a reasonable period of time
• Replenish store stock 
• Help customers find the right bikes and answer any questions
• Maintain and update inventory of all available bikes 

Qualifications:

• Two years bike shop experience
• Must be available to work weekends
• Great interpersonal communication skills
• Easy-going and friendly demeanor
• Willingness to help both new and experienced bikers
• Able to work in a fast-paced environment
• Demonstrate that you can make independent decisions and solve problems on your own

Resumés and completed applications should be submitted to don@highlandmountain.com

Summary: The role of the Guest Services Representative is to provide excellent customer service, perform waiver and pass check-in, and provide general information to our guests.

Responsibilities and Duties:

• Demonstrates a professional standard of customer service with a friendly, positive attitude, and works well as part of a team.
• Acts as the first point of contact for customers. Provides information about the products and services Highland offers, both in-person and over the phone.
• Ensures every customer has a waiver completed correctly before issuing a pass.
• Completes pass sales and related customer purchases through the point of sale system.
• Maintains customer database with current demographic information.
• Performs opening and closing procedures of the Welcome Center.

Requirements:

• Proficient in basic computer skills.
• Strong attention to detail, ensuring pass and customer information are correct for each transaction.
• Excellent communication skills and professional appearance.
• Must have availability to work weekends and reliable transportation.
• Must work well in a busy, fast-paced environment. 
• Customer service experience preferred.

• Approximately 40 hours a week, starting mid-March through November 15th.
• Monday through Friday 7:00 am through 3:30 pm
• Expected Pay $15.00 – $20.00 depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks assigned by a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Self-directed, requiring minimal supervision.
• Experience in building and maintaining trails.
• Ability to use hand tools for trail maintenance and building.
• Basic chain saw use and maintenance experience considered an asset.
• Highland Mountain trail knowledge considered an asset.

Cover letter, resume and application should be submitted:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $20/hr.
      • Ending Range $26/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. The ability to ride a wide range of Bike Park trails and features. The role will include, but is not limited to:

• • • • Build and maintain trails ranging from Freeride flow trails, Technical downhill trails to multi use trails.
      • Operate machinery to build and maintain trails.
      • Lead a team of apprentice trail builders.
      • Complete tasks assigned by a lead builder. Works with team 
  • Level One Skills Required
    • Excavator experience.
      • Must be able to operate excavation equipment.
      • Must have experience riding mountain bike trails.
      • Has worked as an apprentice trail builder.
      • Experience building trails with excavators is desired but not necessary.

• Must be able to work outside the machine when needed.

• • • Basic maintenance and repair of excavators.
      • Check oils, filters, etc.
      • Replace tracks, hydraulic hoses, etc., while working in the field.
  • Ability to lift 60lbs off the ground.
  • Ability to give direction to Apprentice trail builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.

• Complete tasks assigned by a Highland Trails Master Builder.

• Must know how to safely use a chainsaw and cut large trees.
• Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week

• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $26/hr.
      • Ending Range $32/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman Level Two will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Ability to ride all green, blue and black ttrails at the Bike Park a must. The role will include, but is not limited to:

• • • 1 to 5 years building Freeride and Tech trails including rollers, berms and jumps.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice trail builders.
    • Ability to work and plan strategy with the team leaders / Master operators.
• Skills Required
  • Level One Journeyman.
  • Ability to assess and manage water flow.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One Journeyman operators.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com