Frequently Asked Questions
If you don’t find the answer to your question on this page, please don’t hesitate to reach out to email@example.com or give us a call at (603) 286-7677.
What is your weather policy?
We are open rain or shine! For the most up-to-date coverage on the weather, please refer to our local weather channel WMUR.
In the event of thunder reported by Highland Patrol, NH State Law requires that the lift be closed for thirty minutes from the most recent occurrence. If at the end of the day the lift has only been open for two hours or less (from the time you received your wristband), you will be issued a Next Ride On Us card to come back and ride for free another day. If the lift has been spinning for more than two hours, vouchers will not be issued. Vouchers are given out in the Welcome Center one hour prior to scheduled park closure.
what kind of bike can i ride at highland?
Highland Mountain Bike Park is just that…a bike park. A major tenet of our mission is remaining 100% dedicated to biking. We don’t offer skiing in the winter, and we aren’t interested in adding resort-style attractions like mountain coasters or zip lines–because of this, all of our trails can be designed specifically to be enjoyed on mountain bikes. We do one thing, and we do it well!
For anyone riding at Highland, we strongly recommend a full-suspension mountain bike to have the best possible experience. An enduro bike will be able to handle all of our terrain, though a DH bike may be better suited for our most difficult downhill trails. Your bike must have hand-braking capabilities to utilize our downhill terrain.
If you’re not sure that your bike will be well-suited for riding at Highland, consider looking into a rental or demo option from the Highland Bike Shop. For first-time visitors, we suggest the Find Your Ride program–this is an all-inclusive orientation package that comes with an enduro rental.
Highland welcomes adaptive riders! Prior to your visit to the park, we ask that you reach out to our Lifts team via firstname.lastname@example.org so we can familiarize ourselves with your unique bike and ensure that we are prepared to safely and efficiently load it onto our chairlift.
Pedal-assist e-bikes are allowed on all of Highland’s trails. We do not permit e-bikes with throttles. Because of their additional weight, e-bikes cannot be hung on the triples hook of our bike carriers–they must be able to fit in the trays. (Tires cannot be wider than 5”)
Uphill travel is only permitted during specified Wednesduro and Thursduro hours.
UNICYCLES / SCOOTERS / ONE-WHEELS / ETC.
As mentioned above…we are a bike park. We have allowed unicycles and scooters in the past, as long as they are designed for mountain use and have brakes. If you’d like to inquire about whether your specific ride is appropriate for our trails, please reach out to email@example.com
KID CARRIERS / MULTIPLE RIDERS
We do not allow bikes with multiple riders. This includes added seats to carry young children, children carried in backpacks, etc. Children who cannot yet ride our downhill trails independently are encouraged to check out the non-lift-accessed skills parks, balance bike zone, and pump track.
When are you open?
Highland has one of the longest seasons of any bike park. We are open from late April and until mid-November. For a full breakdown of our hours of operation, head over to our Passes, Rates & Hours page.
How much do passes cost?
For a full list of our rates and seasonal hours, and to purchase your passes online, please visit our Passes, Rates & Hours page.
Kids ages 6 and under ride for free.
How do I fill out my waiver?
Everyone who rides the mountain must have a current year waiver on file. Waivers can be filled out online prior to your visit, or when you arrive at the Welcome Center. Our staff will need to see your photo ID to verify your waiver upon your first visit, so make sure you bring it with you!
Anyone under 18 must have their waiver filled out and submitted by their parent or a court-appointed legal guardian. Please make sure that you click the verification link that is emailed to you after you complete your child’s Under 18 waiver! We do not require photo IDs from riders under the age of 18.
To read our full waiver policy and fill out your waiver online, click here.
What are the conditions like today?
Conditions are updated daily and live as needed. Check out our Conditions page for the current report.
Do you allow camping onsite?
We do not allow camping on Highland property. There are plenty of great campsites, hotels, and rental options in the Lakes Region, many of which offer discounts to visitors who are in town to ride at Highland. Check out our Accommodations page for suggestions!
Do you have a lost and found? How do I get my lost items back?
Our Lost And Found is located in the backyard, next to the door that leads to the Training Desk. If you have lost an item (clothes, water bottle, pads, helmet, etc.) please look for it there.
Found items of high value (phones, wallets, keys, cameras) are turned in to the staff at the Welcome Center.
Out of safety concerns for our guests and employees, as well as concerns for individual privacy, Highland Mountain Bike Park prohibits the operation or use of unmanned aerial systems, or drones, by the general public on or over the property.
WHERE ARE YOU LOCATED?
Our address is:
75 Ski Hill Drive
Northfield, NH 03276