Employment Opportunities

The Patrol Manager is responsible for assisting the Patrol Director in all operational aspects of Highland Mountain Rescue. This individual must be hard working, self motivated, and have a firm understanding of risk management programs and operational procedures, both at Highland Mountain Bike Park and across the resort industry as a whole.

Responsibilities:

• • Ensuring compliance to all risk mitigation and management plans set in place by the Patrol Director
  • Provide BLS care to patrons and employees as needed, providing transport off the mountain
  • Keep a good relationship with local EMS agencies for help with further transports as needed

• Work with the Patrol Director and Clinical Coordinator to provide inservice training and education

• Assists with recruitment and hiring of all department personnel 

• Maintaining inventory for all equipment necessary for patrol and risk management operations (rope line, flagging, signage, etc), and ordering required supplies while considering the department budget

• Assists Patrol Director, Clinical Coordinator, Operation Director, as well as other departments as necessary

Qualifications:

• High school diploma or equivalent 

• 4+ years experience in related field

• 2+ years of managerial experience

• Current state provider’s license

• Ability to ride at an average level, with a desire to progress

• Full-time availability April-November

• Strong communication skills

• Positive and solutions oriented leadership practices

• Be able to regularly lift 50 lbs or more for prolonged carry outs

For the right candidate, this position could turn into full-time, year-round with benefits

Highland Mountain Bike Park is looking for Nationally Registered EMTs, AEMTs, and paramedics to join our team! Highland Patrol’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. On top of emergency medical care in a wilderness setting, patrollers are utilized in all facets of mountain operations, including riding and inspecting trails, trail and trail signage maintenance, lift operations and evacuation, event coordination and staffing, and occasionally some light handy-work. In addition, patrollers are one of the primary ambassadors of the mountain, and applicants should have strong customer service skills and thrive in a team-centered environment.

Applicants must be Nationally Registered EMTs or higher. Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred. Strong riding skills (or a desire to learn) also preferred, but not required. Applicants must be physically fit and capable of occasional heavy lifting. This position includes some weekend requirements. Full-Time and Part-Time positions available.

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding to join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must exhibit patience, maturity, and dependability. 
• Must complete and pass an annual background check.
• Must be available weekends and holidays.
• Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
• Must provide his/her own full-suspension bike.

Additional Responsibilities: 

• Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
• Facilitate group lessons and activities as scheduled by supervisors.
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: 

Coaches hired to work through the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually. 

Training Upon Hire:

Highland’s coaches are the foundation of our successful training and summer camp programs. We have developed a comprehensive set of coaching resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding as both coaches and mentors.  Highland Mountain Bike Park takes the safety of all our guests very seriously. Therefore, we require all coaches to pass a background check and adhere to our best practices standards and policies.

Summary: Support, develop, and manage a group of 4-6 coaches working with riders 8-17 years old. Support coaches professionally and personally by creating a team environment that encourages a growth mindset through empathy, training opportunities, and timely feedback. Inspire coaching staff to provide a safety-conscious, skills-based gravity mountain bike experience by developing their ability to provide riders with skills and tactics to foster teamwork, utilize goal-setting, and develop leadership skills. Communicates and reports directly to the Summer Camp Riding Program Manager.

Responsibilities: 

• Adhere to all Highland and Summer Camp Policy
• Act professionally and as a role model at all times
• Maintain a positive and respectful attitude
• Engage daily with Camps Coaches to ensure that they have the resources and support needed
• Support and reinforce coach training to improve risk management, skill development, teamwork, sportsmanship, and fun.
• Mentor/develop camp coaches to achieve their short- and long-term goals 
• Help facilitate and support daily Coaches’ meetings (safety & assignment)
• Utilize daily coaches huddle to adjust the planning of sessions & staffing
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors
• Ensure inclusivity for all staff and campers through equal mentorship for all campers regardless of skills, fitness, cycling experience, or economic status 

Qualifications: 

• Must be at least 18 years of age with reliable transportation 
• Must have advanced riding level 
• Must have 2+ years of MTB coaching experience
• Must have excellent communication skills and be comfortable speaking in front of groups 
• Must maintain a professional appearance and dress accordingly for the position
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation 
• A clean national criminal and sex offender background check annually

Please apply online HERE

Summary: Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff, and provide customers with a positive learning experience. Coaches will be trained by senior coaching staff upon hire as well as supported by our senior coaches and program manager.

POSITION: Highland Camps Lead Coach. May also be referred to as Camps Lead Coach, Summer Ride Lead Coach, or Ayr Academy Lead Coach and report directly to a senior coach. 

Description: Mentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills. 

Responsibilities: 

• Coach riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
• Mentor/coach youth on competitive and non-competitive goals. 
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
• Ensure inclusivity of all youth riders and equal mentorship for all youth riders regardless of skills, fitness, cycling experience, or economic status. 
• Work to establish and improve group cooperation, unity, and spirit. 
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Lead coaches are responsible for leading their groups and keeping their campers safe as well as giving guidance and mentoring their appointed junior coach.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must have a strong intermediate to advanced riding skills. 
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must maintain a professional appearance and dress accordingly for the position.
• Complete and pass a background check every year. 
• Must be available on weekends and holidays.
• Must provide their own full-suspension bike.
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation. 
• Must exhibit patience, maturity, and dependability. 
• Recognized by others of sound character, strong moral values, and personal ethics. 
• A clean national criminal and sex offender background check

Please apply online HERE

We are seeking motivated and engaging camp counselors to join our growing camp. In this position, you will play a key role in leading our campers through their day while making sure they have a safe and fun experience at camp. You will also collaborate with other counselors to facilitate off-mountain recreational activities.

Campers range in age from eight to seventeen. Counselors will be responsible for a group of up to eight campers each week. All counselors and campers are housed in the camp dorms at Tilton School.

This is an overnight position. Minimum work shifts are from 4:30pm to 9:00am. (You are able to sleep during the night.) Counselors should expect to work at least one weekend during the camp season. Counselors with at least four years of driving experience and a clean driving record may be tasked with transporting campers to and from the mountain in the Highland Camps vans.

Camp Counselor Duties and Responsibilities

• Plan and oversee camper activities.
• Ensure camper safety and monitor their activities.
• Set up and ensure recreation equipment is secure and stored properly.
• Supervise campers during meals.
• Instruct campers in daily routines and cleanup tasks.
• Follow safety and emergency procedures and guidelines.

Camp Counselor Requirements and Qualifications

• Complete Highland Camps online training program through the ACA.
• Attend Highland Camps Staff Orientation.
• First aid and CPR training and certification.
• Previous experience as a counselor-in-training, teacher, child care, or related field preferred.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to serve as a positive role model and mentor.
• Comfortable in a team-player role.
• Strict adherence to camp philosophy, standards, and goals.
• Be engaging in camp activities.

Please apply online HERE

Highland Mountain Bike Park Camp Nurse Job Description

The camp nurse will evaluate and treat campers and staff for minor injuries and illnesses, supervise and insure implementation medication policies and procedures at camp, keep a log of Health Center visits, give supportive advice to counselors and other camp staff if requested, and identify health problems serious enough to require a physician/advanced provider’s attention. Work with summer camp director and various staff, help provide adequate physical health conditions for all, and assist with tasks as necessary.

Position Requirements:

• RN or LPN licensed in the state of New Hampshire)
• Employment background check-employees who may have unsupervised contact with campers must have background free of adverse conduct, criminal or otherwise, which would disqualify a person from employment with children.
• Pediatric or camp experience, a plus
• Flexible – ability to adapt to different environments and schedules
• Confidence in nursing skills
• Enjoy working with kids aged 8-17
• Ability to originate, update and/or monitor healthcare, maintain records, implement a health plan
• Ability to make decisions and take initiative
• Hard-working, enthusiastic and committed to the safety and well-being of campers
• Good communicator with campers, staff and parents
• Good bedside manner, friendly and personable.

Responsibilities Include:

• Ensure each staff member and camper has on file a health history and examination form, as required.
  • Be on-site for resident camp check-in on Sunday afternoon to review health histories and other medical forms
• Set up and run a system of health screenings for arriving campers, staff and transport to and from Tilton School from Highland Mountain Bike Park
• Organize all camper medication and set up “dispensing system” with medication binders and instructions
• • Organizing all of our resident camper medications for dispensing that week (Sunday afternoon)
  • Organizing incoming day camper medication if necessary
  • Be the point of contact with parents with receiving medication and their dispensing instructions.
• Conduct inventory of supplies and place orders when necessary, ensuring timely arrival of supplies.
• Establish and follow appropriate medical routines, including record keeping in electronic medical record, disposal of medical waste, managing and safeguarding medications, and utilizing approved standing orders.
• Be on the camp property during camper check-in and check-out (Sunday evening and Saturday evening).
• Make appointments, when necessary, with medical/dental offices in the local community. Communicate questions/concerns with camp medical and staff directors.
• Check, maintain, and issue first aid kits when needed (should go to and from Tilton School to Highland).
• Participate in and lead specific areas of staff training pertaining to camp health and safety, CPR, first aid and use of universal precautions for infectious control.
• Collaborate, communicate and work alongside EMT as needed
• Collaborate, communicate and work with camp counselors to help manage potential behavioral issues that may arise.
• Keep accident/incident reports that can be used for risk-management assessment.
• Care for ill or injured campers or staff
• Providing First Aid for minor injuries or illnesses.
  • Cuts, scrapes and bruises
  • Bee stings
  • Dehydration and sunburn
  • Home sickness
• Prepare a summary and evaluation of the camp summer season including inventories, staff evaluations, camper reports on health problems, and make recommendations for the following summer season.
• Monitor health of all staff
• Be a medial resource that would bridge the gap between basic medical knowledge and calling 911. (Sometimes we just need someone with medical knowledge to tell us what to when it’s not a 911-emergency.)
• Monitor/evaluate camp procedures, facilities, and conditions and suggest modifications that would create more healthful conditions at camp.
• These are not the only duties to be performed. Some duties may be reassigned and other duties may be assigned as required.
• Perform program support duties as needed
• Act as a liaison to provide any necessary parent communication

Essential Job Functions:

Caring for the medical needs of campers and staff at Camp

• Oversee the health and wellness of approximately 90 campers and 30 staff.
• Conduct initial health screening of all campers
• Provide medical attention to campers and staff with general health concerns and document in health log
• Distribute and record camper medications.
• Maintain Health Center records and medical forms.
• Communicate specific camper health needs (allergies, special diets, etc) to staff.
• Communicate with camp directors about camper health issues.
• schedule/arrange for sick/injured campers or staff to the hospital or urgent care.

Other Job Duties:

• Act as a liaison with local physicians/providers, hospitals and pharmacies.
• Be present at registration of each camp session to check in and file the incoming health forms, record the individual problems, and note medications.
• Stocking First Aid supplies in the Health Center and all areas of camp and controlling their outflow.
• Safeguarding the camper’s prescription medications; administering the medications at the prescribed dosages and hours.
• Participate in camp activities and events
• Communicate and cooperate with all staff. Express any concerns in a professional manner at an appropriate time. Maintain high standards of health and safety in all activities for campers and staff.

Responsible To:

• Reports to attending medical director and camp director

Please apply online HERE

The Highland Pub is seeking food and beverage staff for our current season and beyond.  The right candidates will be punctual, have a strong work ethic, and be comfortable working in a fast-paced environment.  Customer service and/or food and beverage experience is preferred but not required for consideration.  Candidates will be required to work nights and weekends.  Full and part time positions available.  Seasonal employment with the potential to grow into a year round position.

Food and Beverage Staff encompasses such roles as line cook, cashier, and bartender. Specialize in one role, or take the opportunity to cross-train!

The Lift Manager is ultimately responsible for ensuring the safe and efficient operation of our chair lift, surface lift, and Indoor training center. This position focuses on building and organizing an effective lift operations team while fostering positive relationships with customers and staff and overseeing daily operations. The ideal candidate needs to have a firm understanding of all components involved with the lifts we operate and the ability to plan, execute, and adapt in a fast paced environment.  

Key Responsibilities:

• Leadership and Supervision: Provide leadership and guidance to lift staff.
• Scheduling: Build, organize and maintain a weekly schedule for lifts and HTC.
• Maintenance Support: Assist in routine lift maintenance activities to ensure the equipment’s proper functioning.
• Troubleshooting: Act as the first point of contact for troubleshooting lift issues, resolving them promptly and efficiently.
• Customer and Staff Interaction: Offer information and assistance to both customers and staff, maintaining clear and effective communication.
• Participate in weekly Operations meetings and other manager meetings as needed. 
• Training and Development: Responsible for hiring, training, and the development of lift staff, assisting in their growth and proficiency.
• Pre-Operational Checks: Arrive early to perform pre-operational checks on lifts and motor components, ensuring readiness for staff and guests.
• Ensure compliance with all local and national standards and legislation.
• Reliability and Punctuality: Demonstrate complete reliability and punctuality for all assigned shifts, ability to work independently, and effectively delegate duties when necessary.
• Assist the Operations team in various capital projects and tasks throughout the year.
• Help build and execute the lift department budget with assistance from the Operations Director.

Requirements:

• Education: High school diploma or equivalent (GED).
• Previous lift operation experience with a management background preferred.
• Basic knowledge of mechanical components of the lift and be capable at troubleshooting common issues.
• Weather Resilience: Ability to work in varying weather conditions, which may sometimes be extreme in nature.
• Communication Skills: Exceptional communication skills, with an outgoing personality and the ability to remain calm and collected during challenging operations.
• Flexibility: Willingness to work flexible schedules, including weekends and holidays.
• Background Check: Successfully pass a pre-employment criminal background check.

Qualified candidates will ensure the safe and efficient operation of the bike carrier lift. Responsible for the compliance of ANSI B77 standards, New Hampshire Tramway rules and regulations and all Highland Mountain policies and procedures. Must be attentive and accountable for operational and emergency procedures of the lift, the loading and off-loading bikes from chairlift attachment and able to lead a team in a lift evacuation if needed.

Applicants will be working in adverse outdoor weather conditions at times. Must be able to lift up to 50 pounds repeatedly throughout the shift. Dependability and excellent customer service and communication skills are required. Previous lift operating experience preferred but not mandatory. Must be 16 years or older to apply.

• Approximately 40 hours a week, starting mid-March through November 15th.
• Monday through Friday 7:00 am through 3:30 pm
• Expected Pay $15.00 – $20.00 depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks assigned by a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Self-directed, requiring minimal supervision.
• Experience in building and maintaining trails.
• Ability to use hand tools for trail maintenance and building.
• Basic chain saw use and maintenance experience considered an asset.
• Highland Mountain trail knowledge considered an asset.

Cover letter, resume and application should be submitted:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $20/hr.
      • Ending Range $26/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. The ability to ride a wide range of Bike Park trails and features. The role will include, but is not limited to:

• • • • Build and maintain trails ranging from Freeride flow trails, Technical downhill trails to multi use trails.
      • Operate machinery to build and maintain trails.
      • Lead a team of apprentice trail builders.
      • Complete tasks assigned by a lead builder. Works with team 
  • Level One Skills Required
    • Excavator experience.
      • Must be able to operate excavation equipment.
      • Must have experience riding mountain bike trails.
      • Has worked as an apprentice trail builder.
      • Experience building trails with excavators is desired but not necessary.

• Must be able to work outside the machine when needed.

• • • Basic maintenance and repair of excavators.
      • Check oils, filters, etc.
      • Replace tracks, hydraulic hoses, etc., while working in the field.
  • Ability to lift 60lbs off the ground.
  • Ability to give direction to Apprentice trail builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.

• Complete tasks assigned by a Highland Trails Master Builder.

• Must know how to safely use a chainsaw and cut large trees.
• Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week

• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $26/hr.
      • Ending Range $32/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman Level Two will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Ability to ride all green, blue and black ttrails at the Bike Park a must. The role will include, but is not limited to:

• • • 1 to 5 years building Freeride and Tech trails including rollers, berms and jumps.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice trail builders.
    • Ability to work and plan strategy with the team leaders / Master operators.
• Skills Required
  • Level One Journeyman.
  • Ability to assess and manage water flow.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One Journeyman operators.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
      • Contracted Labor
    • Minimal starting pay – $32/hr.
    • Bonus incentive.
  • Who We Are Looking For:

• The Candidate for Highland Trails Master Builder will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice and Journeyman trail builders. Strong bike handling skills are a must. The role will include, but is not limited to:

• • •  5 Years building and maintaining all styles and levels of trails.
      • Technical
      • Freeride
      • Wood features construction and maintenance.
      • All terrain types.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice and Journeyman Level one and Level two trail builders.
    • Ability to work and plan strategy with other team leaders.
• Skills Required
  • Level Two Journeyman.
  • Design all levels and styles of mountain bike trails from start to finish.
    • Use of GPS, Clinometer, etc., to assist in mapping trail alignments.
    • Bike Park trails, municipal parks, private landowners.
    • Experience building trails in varied conditions, terrain profiles and terrain types.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One and Level Two Journeyman builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com