Employment Opportunities

Highland Mountain Rescue’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. In addition, patrollers are one of the primary ambassadors of the mountain rescue and applicants should have strong customer service skills and thrive in a team-centered environment.

Responsibilities:

• Applicants must be Nationally Registered EMTs or higher.
• Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred.
• No biking experience required.
• First response to all walk-in patients.
• Run dispatch by receiving calls and dispatching riding patrollers from the summit or FAB to the correct locations. 
• First response on hill via 6×6 when needed
• Aid in transports off the hill
• Applicants must be capable of and prepared for heavy lifting, hiking, moving through rough terrain in inclement weather, inhospitable wilderness environments, etc.
• Inspecting trails by foot.
• Trail and trail signage maintenance.
• Lift operations and evacuation.
• risk management.
• event coordination and staffing.
• Maintaining working order of all response vehicles, and keeping them fully stocked with the appropriate medical equipment.
• Maintaining appropriate stock levels of all medical equipment from packs, to FAB.

Qualifications:

• High school diploma or equivalent
• Demonstrate our core values: Safety first, Striving to be the best
• Excellent risk management skill
• Able to interact well within a positive, high-energy team environment
• 1+ years of experience in related field
• Current state provides license
• Some weekend availability April-November 
• Strong customer service skills and 
• Must hold full and unrestricted driver’s license

Highland Mountain Rescue’s primary goal is to provide prompt emergency care and rapid extrication to injured riders throughout our expansive network of trails. In addition, patrollers are one of the primary ambassadors of the mountain rescue and applicants should have strong customer service skills and thrive in a team-centered environment.

Responsibilities:

• Applicants must be Nationally Registered EMTs or higher.
• Valid New Hampshire providers license with some EMS experience (ambulance or patrol) preferred.
• Strong riding skills (or a desire to learn) also preferred.
• Applicants must be capable of and prepared for heavy lifting, hiking, moving through rough terrain in inclement weather, inhospitable wilderness environments, etc.
• Inspecting trails.
• Trail and trail signage maintenance.
• Lift operations and evacuation.
• Risk management.
• Event coordination and staffing.
• Maintaining working order of all response vehicles, and keeping them fully stocked with the appropriate medical equipment.
• Maintaining appropriate stock levels of all medical equipment from packs, to FAB.

Qualifications:

• High school diploma or equivalent
• Demonstrate our core values: Safety first, Striving to be the best
• Excellent risk management skill
• Able to interact well within a positive, high-energy team environment
• 1+ years of experience in related field
• Current state provides license
• Ability to to ride a bike at an above-average level
• Some weekend availability April-November 
• Strong customer service skills and 
• Must hold full and unrestricted driver’s license

Job Summary: The Clinical Coordinator is responsible for assisting the Patrol Director in all clinical aspects of the Highland Mountain Rescue. This individual should be hard working, self motivated, and have a passion for providing and training for exceptional patient care. Clinical proficiency is paramount, and this individual should be licensed at the level of the service or higher.

Duties/Responsibilities:

• Ensuring strict compliance with all federal,state, local and company regulations and guidelines pertaining to the clinical aspects of the unit
• Assisting the Patrol Director with the facilitation of the Quality Assurance/Quality improvement system and maintaining all necessary records of the process
• Assists in the using information gained from the QA/QI process to establish curriculums and carry out necessary trainings
• Accurately tracks training participation to ensure all staff are consistently trained
• Maintain inventory of all equipment necessary for patient care, and ordering required supplies while considering department budget
• Assists with the recruitment and hiring of all patrol personnel
• Assists in the clinical training of new providers and employees
• Works with the Patrol Director to facilitate the clinical advancement of the unit
• Assists Patrol Director, Patrol Manager, Patrol Supervisor, Operations Director, as well as other departments as necessary.
• Coordinate the daily aspects of the department in the absence of the upper management within the department 
• Average of two days a week otherwise specified by Patrol Director

Required Skills:

• Current state providers license at the unit’s current level or higher
• Part time or full time availability April-November
• Ability to listen, read, or follow directions.
• Excellent problem-solving and customer service skills.

Education and Experience:

• High school diploma or equivalent
• Understanding of Google Drive applications
• 2+ years experience in related fields
• 2+ years of experience at Highland Mountain Bike Park

The Patrol Manager is responsible for assisting the Patrol Director in all operational aspects of Highland Mountain Rescue. This individual must be hard working, self motivated, and have a firm understanding of risk management programs and operational procedures, both at Highland Mountain Bike Park and across the resort industry as a whole.

Responsibilities:

• • Ensuring compliance to all risk mitigation and management plans set in place by the Patrol Director
  • Provide BLS care to patrons and employees as needed, providing transport off the mountain
  • Keep a good relationship with local EMS agencies for help with further transports as needed

• Work with the Patrol Director and Clinical Coordinator to provide inservice training and education
• Assists with recruitment and hiring of all department personnel 
• Maintaining inventory for all equipment necessary for patrol and risk management operations (rope line, flagging, signage, etc), and ordering required supplies while considering the department budget
• Assists Patrol Director, Clinical Coordinator, Operation Director, as well as other departments as necessary

Qualifications:

• High school diploma or equivalent 
• 4+ years experience in related field
• 2+ years of managerial experience
• Current state provider’s license
• Ability to ride at an average level, with a desire to progress
• Full-time availability April-November
• Strong communication skills
• Positive and solutions oriented leadership practices
• Be able to regularly lift 50 lbs or more for prolonged carry outs

For the right candidate, this position could turn into full-time, year-round with benefits

The Highland Training Center is seeking energetic and outgoing individuals with a passion for riding to join our team.  Lead group lessons in downhill mountain biking skills and assist with camps and other training programs.  Coaches serve as ambassadors for Highland as well as the sport of mountain biking in general.  Coaches use their own experiences and personalities to provide guests with a positive experience while following lesson guides and best practices set forth by Highland Training.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must ride at a strong intermediate to advanced level of skill.  Familiarity with Highland’s trail network is a plus.
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must exhibit patience, maturity, and dependability. 
• Must complete and pass an annual background check.
• Must be available weekends and holidays.
• Must maintain a professional appearance and demeanor.  Uniforms and protective wear are provided.
• Must provide his/her own full-suspension bike.

Additional Responsibilities: 

• Coach riders of various skills, fitness, and experience, the fundamentals of the sport with emphasis on risk management, skill development, teamwork, sportsmanship, and fun. 
• Facilitate group lessons and activities as scheduled by supervisors.
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Adhere to NSAA Park S.M.A.R.T. guidelines and etiquette standards.

Time Commitment: 

Coaches hired to work through the Highland Training Center have commitments that range from part-time to full-time and may span the entire riding season.  Highland Training Center programs and services are offered late-April through mid-November annually. 

Training Upon Hire:

Highland’s coaches are the foundation of our successful training and summer camp programs. We have developed a comprehensive set of coaching resources and standards to ensure that our coaches feel supported, knowledgeable, and prepared to be outstanding as both coaches and mentors.  Highland Mountain Bike Park takes the safety of all our guests very seriously. Therefore, we require all coaches to pass a background check and adhere to our best practices standards and policies.

We are seeking motivated and engaging camp counselors to join our growing camp. In this position, you will play a key role in leading our campers through their day while making sure they have a safe and fun experience at camp. You will also collaborate with other counselors to facilitate off-mountain recreational activities.

Campers range in age from eight to seventeen. Counselors will be responsible for a group of up to eight campers each week. All counselors and campers are housed in the camp dorms at Tilton School.

This is an overnight position. Shifts start in the late afternoon, and run through the evening and morning. (You are able to sleep during the night.) Counselors should expect to work at least one weekend during the camp season. Counselors with at least four years of driving experience and a clean driving record may be tasked with transporting campers to and from the mountain in the Highland Camps vans.

Camp Counselor Duties and Responsibilities

• Plan and oversee camper activities.
• Ensure camper safety and monitor their activities.
• Set up and ensure recreation equipment is secure and stored properly.
• Supervise campers during meals.
• Instruct campers in daily routines and cleanup tasks.
• Follow safety and emergency procedures and guidelines.

Camp Counselor Requirements and Qualifications

• Attend Highland Camps Staff Orientation.
• First aid and CPR training and certification (provided)
• SafeSport and CDC Heads Up Training (provided)
• Previous experience as a counselor-in-training, teacher, child care, or related field preferred.
• Stay up to date with and adhere to a weekly schedule.
• Flexibility with changing needs of camp.
• Ability to serve as a positive role model and mentor.
• Comfortable in a team-player role.
• Strict adherence to camp philosophy, standards, and goals.
• Be engaging in camp activities.

Please apply online HERE

Position Overview:

The head counselor will play a pivotal role in guiding our counselors through their daily responsibilities while ensuring the safety and enjoyment of campers throughout their camp experience. Additionally, you will collaborate with fellow counselors to organize and lead off-mountain recreational programs, including evening activities.

Responsibilities:

• This position requires living with camp at Tilton School
• Assist in delivering pre-camp training to counselors, alongside the Program Manager
• Assist the Program Manager in creating camper groups and counselor assignments prior to the start of a camp session
• Assist in facility set up, inspections and take down before, during and after camp
• Supervise all counselors that are assigned a group of campers living at Tilton School
  • This supervision includes daily counselor check-ins, constructive and positive feedback and support during difficult situations
  • Supporting counselors and guiding campers through daily schedules and routines
  • Work alongside the program manager with managing behavior of campers which may include de-escalation, parent follow-up, documenting incidents and creating behavior plans.
• Plan and support camp activities during evenings and weekends
• Manage inventory of  recreational equipment, ensuring proper storage
• Ensure appropriate programming and safe operation of camp, per Highland Camps Policy
• Assist with airport shuttles and non-scheduled camper transportation
• Daytime management and on-call shifts in support of on-mountain activities

Qualifications:

• Attendance at Highland camps staff orientation
• Current first aid and CPR certification 
• Prior experience as a counselor, teacher, childcare provider, or related field
• Strong multitasking skills and the ability to prioritize and manage time effectively
• Ability to serve as a positive role model and mentor
• Comfortable working as a team player with leadership qualities
• Strict adherence to camp philosophy, standards, and goals
• Engaging and active participation in all camp activities
• At least 4 years of driving experience
• Clean driving history
• Excellent communication skills

Please apply online HERE

Summary: Support, develop, and manage a group of 4-6 coaches working with riders 8-17 years old. Support coaches professionally and personally by creating a team environment that encourages a growth mindset through empathy, training opportunities, and timely feedback. Inspire coaching staff to provide a safety-conscious, skills-based gravity mountain bike experience by developing their ability to provide riders with skills and tactics to foster teamwork, utilize goal-setting, and develop leadership skills. Communicates and reports directly to the Summer Camp Riding Program Manager.

Responsibilities: 

• Adhere to all Highland and Summer Camp Policy
• Act professionally and as a role model at all times
• Maintain a positive and respectful attitude
• Engage daily with Camps Coaches to ensure that they have the resources and support needed
• Support and reinforce coach training to improve risk management, skill development, teamwork, sportsmanship, and fun.
• Mentor/develop camp coaches to achieve their short- and long-term goals 
• Help facilitate and support daily Coaches’ meetings (safety & assignment)
• Utilize daily coaches huddle to adjust the planning of sessions & staffing
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors
• Ensure inclusivity for all staff and campers through equal mentorship for all campers regardless of skills, fitness, cycling experience, or economic status 

Qualifications: 

• Must be at least 18 years of age with reliable transportation 
• Must have advanced riding level 
• Must have 2+ years of MTB coaching experience
• Must have excellent communication skills and be comfortable speaking in front of groups 
• Must maintain a professional appearance and dress accordingly for the position
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation 
• A clean national criminal and sex offender background check annually

Please apply online HERE

Summary: Highland Camps is seeking energetic and outgoing individuals with a passion for riding to teach fundamentals-based group lessons in downhill mountain biking skills to join our coaching team. Coaches are ambassadors for Highland, follow the lesson guide set forth by Highland Camps staff, and provide customers with a positive learning experience. Coaches will be trained by senior coaching staff upon hire as well as supported by our senior coaches and program manager.

POSITION: Highland Camps Lead Coach. May also be referred to as Camps Lead Coach, Summer Ride Lead Coach, or Ayr Academy Lead Coach and report directly to a senior coach. 

Description: Mentor/coach riders 8-17 years old. To provide a safety-conscious, skills-based gravity mountain bike experience for an assigned group of riders while they develop fundamental skills, develop tactics, explore trails, develop teamwork, utilize goal setting, and develop leadership skills. 

Responsibilities: 

• Coach riders in the fundamentals of the sport emphasizing risk management, skill development, teamwork, sportsmanship, and fun. 
• Mentor/coach youth on competitive and non-competitive goals. 
• Facilitate group activities including all scheduled on-hill training, meals, and activities as scheduled by supervisors. 
• Ensure inclusivity of all youth riders and equal mentorship for all youth riders regardless of skills, fitness, cycling experience, or economic status. 
• Work to establish and improve group cooperation, unity, and spirit. 
• Adhere to Highland Mountain Bike Park policies, objectives, and rules. 
• Lead coaches are responsible for leading their groups and keeping their campers safe as well as giving guidance and mentoring their appointed junior coach.

Qualifications: 

• Must be at least 17 years of age with reliable transportation. 
• Must have a minimum of 2 years riding experience.
• Must have a strong intermediate to advanced riding skills. 
• Must have excellent communication skills and be comfortable with speaking in front of groups. 
• Must maintain a professional appearance and dress accordingly for the position.
• Complete and pass a background check every year. 
• Must be available on weekends and holidays.
• Must provide their own full-suspension bike.
• Must have the desire to work with youth and exude enthusiasm and a positive spirit with a commitment to equal participation. 
• Must exhibit patience, maturity, and dependability. 
• Recognized by others of sound character, strong moral values, and personal ethics. 
• A clean national criminal and sex offender background check

Please apply online HERE

Job Summary:

Highland Pub is known for great service, a welcoming atmosphere, and fun, community-driven events. We are looking for a driven and organized Bar Manager & Pub Events Coordinator to lead our front-of-house bar operations and oversee all pub-hosted events. This leadership position is responsible for maintaining high service standards, managing bar staff, ensuring a well-stocked and clean bar, and executing successful on-site events that enhance the guest experience and drive revenue. The ideal candidate is proactive, people-focused, and thrives in a fast-paced environment.

Supervisory Responsibilities:

• Hire and train bar staff 
• Supervise and schedule bartenders and barbacks
• Facilitate food orders in bar area
• Oversee front-of-house team during pub events and regular bar service
• Coordinate with kitchen staff, management, and external vendors when needed for events
  

Duties/Responsibilities:

• Ensure smooth and safe daily bar operations, consistently meeting or exceeding guest expectations
• Oversee and coordinate pub event calendar, plan and execute pub events (e.g., trivia nights, live music, private parties, special menus)
• Uphold standards for timely service — aiming for timely drinks deliveries 
• Manage weekly beverage ordering and maintain accurate liquor and bar inventory
• Monitor and control bar costs, waste, and labor hours
• Collaborate with management on menus, promotions, and marketing for events
• Ensure daily opening/closing procedures are completed and documented
• Maintain a clean, organized, and safe work environment
• Address and resolve guest concerns quickly and professionally
• Maintain all required logs, including temperature, cleaning, and preventative maintenance
• Maintain compliance with NH State liquor license and laws
  

Required Skills:

• Strong leadership experience in bar or restaurant management
• Proven success in planning and hosting public or private events
• Knowledge of alcohol service regulations and cost control strategies
• Ability to lead by example and foster a high-energy, guest-first atmosphere
• ServSafe certification required
• Comfortable managing staff schedules and labor budgets
• Excellent communication and organizational skills
• Ability to multitask and stay calm under pressure
  

Physical Requirements:

• Ability to stand for extended periods and move quickly in a busy environment
• Ability to lift up to 50 lbs occasionally

Comfortable working nights, weekends, and holidays as needed

Job Summary:

The Food Runner position is a Front of House support role responsible for delivering food to guests quickly and accurately while maintaining a clean and organized dining environment. Food Runners work closely with servers, kitchen staff, and bartenders to ensure efficient service and a positive guest experience. These positions directly support our valued guests and are expected to be personable, outgoing, and possess excellent communication skills. Being organized, quick-thinking, and composed under pressure are essential attributes. Maintain a professional appearance and a deep commitment to your job.

Duties/ Responsibilities:.

• Deliver food orders from the kitchen to the correct tables in a timely manner.
• Ensure all plates match the order before leaving the kitchen.
• Communicate clearly with servers and kitchen staff to maintain efficient service.
• Assist in keeping the dining room, expo area, and service stations clean and stocked.
• Help clear tables and reset dining areas as needed.
• Assist with running drinks, refilling water, and supporting servers when necessary.
• Maintain awareness of guest needs and respond quickly to requests.
• Follow all cleanliness, food safety, and workplace safety standards.
• Work cooperatively with all Highland Pub staff to ensure a welcoming atmosphere and efficient service.
• Other duties as assigned.

Education and Experience:

• Previous restaurant experience preferred but not required
• Strong communication and teamwork skills
• Ability to work in a fast-paced and physically demanding environment
• Ability to stand and walk for long periods of time and carry trays safely
• Flexibility to work weekends, holidays, and evenings as required

Job Summary:

The Cashier position is a key Front of House role responsible for greeting guests, processing orders, handling payments, and ensuring a smooth and welcoming checkout experience. Cashiers directly engage with our valued guests and are expected to be personable, outgoing, and possess excellent communication skills. Your unique personality should be an asset in your role. Being organized, quick-thinking, and composed under pressure are essential attributes. Maintain a professional appearance and a deep commitment to your job. Demonstrate integrity and honesty in all aspects of your employment.

Duties/ Responsibilities:.

• Greet guests in a friendly and professional manner.
• Accurately enter food and beverage orders into the computer system.
• Process cash, credit card, and other forms of payment while providing correct change when required.
• Maintain a clean, organized, and fully stocked cashier and counter area.
• Communicate clearly with kitchen and bar staff to ensure accurate and timely orders.
• Assist guests with questions regarding menu items, pricing, and policies.
• Follow all cash-handling procedures and company policies.
• Assist with restocking, cleaning, and general Front of House duties as needed.
• Work cooperatively with all Highland Pub staff to ensure a welcoming atmosphere and efficient service.
• Other duties as assigned.

Education and Experience:

• Previous customer service or cashier experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and physically demanding environment
• Basic math skills and attention to detail
• Flexibility to work weekends, holidays, and evenings as required

Overview: Highland’s Youth Program is a great opportunity for motivated individuals aged 13–15 to get their foot in the door and gain hands-on experience supporting summer operations. This paid, part-time seasonal role involves assisting with daily park maintenance and summer camp support, providing a fun and active introduction to the working world.

 Dates: June 29th – August 14th (7 weeks)

Key Responsibilities:

• Assist with daily cleaning and organizing tasks
  
• Support trash and recycling duties around the property
  
• Maintain clean common areas and camp facilities
  
• Help with flower watering and light landscaping
  
• Move picnic tables and assist with setup/breakdown for events
  
• Complete small projects assigned by the Facility Manager

Qualifications:

• Age 13–15 during program dates
• Willingness to learn and follow instructions
• Reliable, positive, and team-oriented
• Comfortable working outdoors in various weather
• Able to work both independently and with a team

What You’ll Gain:

• Real-world job experience with a look at future employment opportunities with Highland.

Season pass reimbursement (depending on hours commitment), and other employee benefits. 

Job Summary: As a Lift Attendant, your primary responsibility is to ensure the smooth and secure operation of the lift while assisting and ensuring the safety of our guests, regardless of their level of experience. You will be stationed in an outdoor environment, braving various weather conditions.

Duties/Responsibilities: 

• Safely load and unload guests from the lifts, consistently delivering exceptional guest service.
• Maintain the cleanliness and safety of the lift entry and exit areas by performing tasks such as sweeping, raking, and shoveling as required.
• Familiarize yourself with lift startup and shutdown procedures, conducting safety checks meticulously.
• Exhibit comprehensive knowledge of all lift department protocols and policies.
• Promptly report any unusual incidents or operational issues to the Lift Manager.
• Maintain a vigilant awareness of the safety of individuals working in the vicinity of machinery.
• Facilitate communication between different stations on your assigned lift, and promptly inform the manager of any incidents.
• Serve as a knowledgeable resource to address guest inquiries and needs as they arise.
• Ensure a tidy and safe work area that is presentable to guests.
• Adhere to proper telephone and radio communication protocols.

Required Skills:

• Basic understanding of lift mechanics.
• Exceptional interpersonal and guest relations skills.
• Ability to repeatedly lift up to 50 pounds during your shift.
• Strong customer service and communication abilities.
• Minimum age of 16 years to apply

Education and Experience:

• High school diploma or equivalent
• Strong communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and physically demanding environment
• Knowledge of bike safety protocols and industry standards
• Flexibility to work weekends, holidays, and evenings as required

Job Summary: The Assistant Lift Manager plays a vital role in ensuring the safe and efficient operation of chair lifts and surface lifts. This position focuses on fostering positive relationships with both staff and guests while assisting the Lift Manager in overseeing daily operations. During the Lift Manager’s absence, the Assistant Lift Manager assumes responsibility for lift operations.

Duties/Responsibilities:

• Provide leadership and guidance to lift staff in the absence of the Lift Manager.
• Scheduling and Break Coordination: Coordinate relief and lunch breaks for lift attendants, ensuring smooth operations.
• Maintenance Support: Assist in routine lift maintenance activities to ensure the equipment’s proper functioning.
• Troubleshooting: Act as the first point of contact for troubleshooting lift issues, resolving them promptly and efficiently.
• Customer and Staff Interaction: Offer information and assistance to both customers and staff, maintaining clear and effective communication.
• Training and Development: Contribute to the training and development of lift staff, assisting in their growth and proficiency.
• Pre-Operational Checks: Arrive early to perform pre-operational checks on lifts and motor components, ensuring readiness for staff and guests.
• Reliability and Punctuality: Demonstrate complete reliability and punctuality for all assigned shifts, ability to work independently, and effectively delegate duties when necessary.
• Background Check: Successfully pass a pre-employment criminal background check.

Required Skills:

• Ability to work in varying weather conditions, which may sometimes be extreme in nature.
• Exceptional communication skills, with an outgoing personality and the ability to remain calm and collected during challenging operations.
• Ability to speak clearly and effectively communicate with customers and staff.
• Willingness to work flexible schedules, including weekends and holidays.

Education and Experience:

• Education: High school diploma or equivalent (GED).
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and physically demanding environment

Job Summary: The bike shop rental attendant is an entry level position in the bike shop focusing on customer service and rental rental bike fleet protocol.

 Duties Responsibilities:

• Have great customer service and communication skills and positive, outgoing personality
• Not be afraid of hard work, getting their hands dirty, or keeping busy keeping bikes clean
• Feel comfortable with various types of bike tools 
• Tagging bikes for rentals
• Ensures all bikes are in safe working order
• Acts in courteous, helpful and efficient manner when dealing with customers 
• Ensures the equipment, bike rental area, and personal appearance are neat and clean
• Works cooperatively with with other staff
• Follows all policies and procedures listed in the Employee manual

Required Skills: 

• Willing to learn and have a passion for bikes is recommended
• Ability to work weekends and holidays
• Ability to work in a fast paced environment
• Acknowledging guests quickly and with a professional standard of customer service
• Follow safety procedures regarding tools and equipment
• Maintain and repair rental bike fleet

Summary: The role of the Bike Mechanic will be to routinely repair & maintain all types of bicycles. Specialize in efficiently performing a wide range of services while maintaining knowledge of available products and accessories.

Responsibilities:

• Installs, repairs, and replaces various equipment 
• Build and assemble bikes
• Ensure that all bike repairs are performed within a reasonable period of time
• Replenish store stock 
• Help customers find the right bikes and answer any questions
• Maintain and update inventory of all available bikes 

Qualifications:

• Two years bike shop experience
• Must be available to work weekends
• Great interpersonal communication skills
• Easy-going and friendly demeanor
• Willingness to help both new and experienced bikers
• Able to work in a fast-paced environment
• Demonstrate that you can make independent decisions and solve problems on your own

Resumés and completed applications should be submitted to don@highlandmountain.com

Summary: The role of the Guest Services Representative is to provide excellent customer service, perform waiver and pass check-in, and provide general information to our guests.

Responsibilities and Duties:

• Demonstrates a professional standard of customer service with a friendly, positive attitude, and works well as part of a team.
• Acts as the first point of contact for customers. Provides information about the products and services Highland offers, both in-person and over the phone.
• Ensures every customer has a waiver completed correctly before issuing a pass.
• Completes pass sales and related customer purchases through the point of sale system.
• Maintains customer database with current demographic information.
• Performs opening and closing procedures of the Welcome Center.

Requirements:

• Proficient in basic computer skills.
• Strong attention to detail, ensuring pass and customer information are correct for each transaction.
• Excellent communication skills and professional appearance.
• Must have availability to work weekends and reliable transportation.
• Must work well in a busy, fast-paced environment. 
• Customer service experience preferred.

• Approximately 40 hours a week, starting mid-March through November 15th.
• Monday through Friday 7:00 am through 3:30 pm
• Expected Pay $15.00 – $20.00 depending on experience.

 Who We Are Looking For:

The candidate for Highland Trails Apprentice will have some experience in building and maintaining trails, be in good physical shape and be comfortable using various hand tools. Basic bike handling skills and a desire to ride at Highland are a must. The role will include, but is not limited to:

• Build and maintain trails ranging from Freeride flow trails to Technical downhill trails.
• Complete tasks assigned by a Highland Trails Master or Journeyman Trail Builder.

Skills Required:

• Ability to take and follow direction.
• Ability to work effectively with a wide range of people.
• Self-directed, requiring minimal supervision.
• Experience in building and maintaining trails.
• Ability to use hand tools for trail maintenance and building.
• Basic chain saw use and maintenance experience considered an asset.
• Highland Mountain trail knowledge considered an asset.

Cover letter, resume and application should be submitted:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week
• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $20/hr.
      • Ending Range $26/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. The ability to ride a wide range of Bike Park trails and features. The role will include, but is not limited to:

• • • • Build and maintain trails ranging from Freeride flow trails, Technical downhill trails to multi use trails.
      • Operate machinery to build and maintain trails.
      • Lead a team of apprentice trail builders.
      • Complete tasks assigned by a lead builder. Works with team 
  • Level One Skills Required
    • Excavator experience.
      • Must be able to operate excavation equipment.
      • Must have experience riding mountain bike trails.
      • Has worked as an apprentice trail builder.
      • Experience building trails with excavators is desired but not necessary.

• Must be able to work outside the machine when needed.

• • • Basic maintenance and repair of excavators.
      • Check oils, filters, etc.
      • Replace tracks, hydraulic hoses, etc., while working in the field.
  • Ability to lift 60lbs off the ground.
  • Ability to give direction to Apprentice trail builders.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.

• Complete tasks assigned by a Highland Trails Master Builder.

• Must know how to safely use a chainsaw and cut large trees.
• Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com

• Approximately 40 hours a week

• • • Monday through Friday 7:00am – 3:30pm.
      • Seasonal mid-April through November 15th.
      • Year Round
    • PayScale based on experience.
      • Starting Range $26/hr.
      • Ending Range $32/hr.
  • Who We Are Looking For:

• The Candidate for Highland Trails Journeyman Level Two will have experience building and maintaining trails, equipment operation of excavators and skid steers, and have the ability to lead a group of Apprentice trail builders. Ability to ride all green, blue and black ttrails at the Bike Park a must. The role will include, but is not limited to:

• • • 1 to 5 years building Freeride and Tech trails including rollers, berms and jumps.
    • Operate machinery to build and maintain trails.
    • Lead a team of apprentice trail builders.
    • Ability to work and plan strategy with the team leaders / Master operators.
• Skills Required
  • Level One Journeyman.
  • Ability to assess and manage water flow.
  • Ability to act as a Project Lead and manage:
    • Apprentice trail builders.
    • Level One Journeyman operators.
  • Ability to work effectively with a wide range of people.
  • Self-directed, requiring minimal supervision.
  • Must know how to safely use a chainsaw and cut large trees.
  • Highland Mountain trail knowledge is considered an asset.

Cover letter, resume and application should be submitted to:

For trail builder positions at Highland Mountain Bike Park: jordan@highlandmountain.com

For trail builder positions at Highland Trails LLC: mark@highlandmountain.com